Client Service Coordinator

Client Service Coordinator

We are looking for a high-energy, service-driven teammate who thrives in a fast-paced environment and is passionate about making a meaningful difference in people's lives. This role is ideal for someone who: loves being on the phone and excels in fast, high-volume communication; delivers exceptional customer service every single dayno exceptions; brings a positive, can-do attitude even under pressure; is motivated, proactive, and driven to make an impact; values teamwork and collaboration as essential to success.

Non-negotiables for this role: heavy phone usage & real-time communication; customer service excellence; positive, solutions-focused attitude; strong team orientation.

The Client Service Coordinator plays a critical role in ensuring outstanding service delivery to both clients and caregivers. This individual is the central hub of communicationcoordinating staffing, solving problems in real time, and building strong relationships through consistent, high-quality interactions. This is a fast-paced, phone-heavy role that requires quick thinking, compassion, organization, and a commitment to excellence. While this position generally follows daytime business hours, it is not always a typical 85 role. Based on staffing demands, client needs, and urgent situations, this team member may occasionally need to work extended hours to ensure excellent service and coverage.

Key responsibilities include:

• Staffing & Scheduling: Coordinate daily and long-term staffing needs through high-volume phone communication; manage caregiver schedules and adjust based on real-time client needs; quickly resolve shift gaps, call-offs, and coverage issues.
• Customer Service & Communication (CORE FOCUS): Serve as a primary point of contact for caregivers, clients, and families; handle frequent inbound and outbound calls with professionalism and urgency; deliver exceptional customer service in every interaction; de-escalate concerns and provide fast, effective solutions.
• Training & Team Support: Organize and facilitate caregiver orientation; provide coaching, encouragement, and performance feedback; foster a positive, team-first culture.
• Client Relations & Service Excellence: Build strong, trusting relationships with clients and families; ensure consistent, high-quality care experiences; respond quickly and empathetically to client needs.
• Operational Efficiency: Monitor scheduling patterns for cost-effective service delivery; maintain accurate records and documentation; deliver supplies or equipment to client homes as needed (mileage reimbursed).
• On-Call Responsibilities: Participate in a rotating 24/7 on-call schedule; provide urgent support using sound judgment and professionalism.

Qualifications: Experience in home care, healthcare, staffing coordination, or high-volume customer service roles preferred; bilingual (Spanish-speaking) candidates are strongly preferred; proven ability to handle heavy phone usage and multitasking in a fast-paced environment; strong communication, problem-solving, and interpersonal skills; excellent organization and time management abilities; proficiency with scheduling software and office tools; valid driver's license and reliable transportation.

Core competencies: Customer Service Excellence (non-negotiable); Positive Attitude & Resilience (non-negotiable); High-Volume Communication & Responsiveness; Team Collaboration & Support; Initiative & Accountability; Problem-Solving & Critical Thinking.

Why you'll love this role: Make a real impact in people's lives every day; be part of a supportive, team-driven environment; work in a role that is dynamic, meaningful, and never boring; grow with a company that values service, people, and purpose.