Future Opening: Shift Supervisor

Shift Supervisor

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

Benefits include employee discounts, flexible schedule, free uniforms, opportunity for advancement, and training & development.

Essential functions include championing our culture with excellence and integrity, taking charge of opening and closing duties, diving into team member training, keeping store managers informed on team member performance, boosting sales with creative flair, mastering the art of crafting high-quality milkshakes, sundaes, and dipped chocolates, keeping a cool demeanor when smoothing out customer complaints, organizing work and sales areas, prepping the environment for promotions, ensuring cash management policies are followed, executing all tasks with a safety mindset, staying on top of food safety and quality, and most importantly, having fun while creating unforgettable experiences.

Requirements include strong communication, interpersonal skills and exceptional customer service skills, proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills, ability to judge and appropriately react to business activity to ensure labor management, ability to multitask and thrive in a busy, dynamic environment, attention to detail and safety requirements, previous customer service and cash handling experience, availability to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays, manual dexterity and good hand-eye coordination, must perform physical activities to accomplish assigned duties, and a high school diploma or equivalent; additional education is a plus.

Compensation: $18.00 - $20.00 per hour At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're ready to whip up joy with every shake, master the art of chocolate making, deliver world-class customer service, and grow with an exciting new brand, you've found the perfect place. We've been busy perfecting our craft since 1914 and we're excited to expand our century-old legacy to Florham Park, NJ. With 11 family-owned locations in Pittsburgh, the Florham Park location marks the beginning of something sweet - and we can't wait to share it with you. Embark on a journey with us where there is room to grow and develop internally. Come shake things up with MilkShake Factory and become part of our story!