Per Diem Event Server at The Whitby Hotel

Per Diem Event Server

The Whitby Hotel

Summary of Position

Event Servers create memorable experiences that exceed guest expectations by ensuring Firmdale Standards of Service for the entire range of Hotel Events.

Duties and Responsibilities

• Follow requirements in Event BEOs.

• Work with Manager, Captains and other Servers to set up and break down events, including:

  • Placement and arrangement of tables and chairs.

  • Placement of linens and table settings with plates, utensils, serving items and decorations.

  • Set up and break down coffee, dessert service and buffets.

  • Set up and break down Event bars.

• Greet guests warmly and promptly.

• Be able to describe and answer questions about menu or buffet offerings.

• When required, take food and beverage orders accurately.

• Ensure timely and accurate food and beverage delivery by communicating effectively with kitchen staff about any requests or notes.

  • Take all necessary steps to ensure appropriate timing and steps of service.

• Maintain a clean and inviting Event area by clearing plates and all serving items.

• Check in with guests regularly to ensure satisfaction and promptly address any concerns.

• Report any guest complaints immediately to the Manager and/or Captain.

• Collaborate with colleagues to provide a seamless Event experience for all guests.

• Ensure all allergy procedures are followed in the event of a guest allergy; be prepared to respond to questions about ingredients.

• Carry out daily side work assignments without exception.

• Adhere to all safety, sanitation and food handling procedures.

• Understand and adhere to New York City Health Department standards and regulations.

• Consistently demonstrate Firmdale Core Values: Attention to Detail, Enthusiasm, Passion, Relationships and Resilience.

• Work effectively and efficiently while maintaining high levels of service during Events with multiple demands and increased pressure.

• Communicate consistently and accurately with other departments of the hotel.

Physical Requirements

• Be able to stand for a complete 8-hour shift up to 5 days a week.

• Ability to read and interpret information from hard copy BEOs.

• Able to use a computer keyboard and mouse and telephone system.

• Visual acuity to see menus and Micros screens, take customer orders, review customer bills and smoothly navigate Event spaces and the kitchen.

• Ability to balance dishes, bend, stoop and reach to place and retrieve plates, glassware and other serving items.

• Can multitask with a keen sense of attention to detail to make certain tables are served and bussed properly.

• Demonstrates the basics of polishing, marking, spot checking and crumbing tables.

• Available to work a flexible schedule that can include days, evenings, nights, weekends and holidays with significant fluctuations based on event bookings.

• Ability to lift up to 25 pounds and to lift up to 50 pounds with assistance.

Experience/Education

• 2+ years of experience as an Events or restaurant server in a 5-star hotel or fine dining environment.

• General knowledge of Event operations; knowledge of different table settings and styles of service; and good customer service and interpersonal communication skills.

• A demonstrated passion for and strong knowledge of food and beverage and outstanding event service.

Employee Benefits

• Paid vacation, sick and personal days

• Health, dental, vision and life insurance plans

• Commuter benefits

• Holiday staff parties and staff appreciation events

• In-house uniform dry cleaning services

• Employee meals while on duty

• Departmental and company-wide incentive programs

This job description is not an exhaustive list of tasks and duties; it serves only as a guideline for daily duties and may change at management’s discretion.

Pay: $11.35 + Tips