Relationship Banker

At Regions, the Relationship Banker II is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs and deliver appropriate products, services, and guidance to help them achieve their financial goals. This role offers an exciting opportunity for candidates with retail or sales experience interested in a career that provides growth, development, and upward mobility. Primary Responsibilities Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier Provides a consistent optimal customer experience, sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose Owns and resolves customer issues Refers customers to an internal team of experts when complex financial goals and needs are recognized Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager and managing operational risks This position is incentive eligible and requires tracking of time for hours worked in excess of 40 per week, with overtime eligibility under the Fair Labor Standards Act. Requirements High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer frequently, including typing and sustained attention to a monitor Ability to walk and stand for extended periods of time Ability to lift up to twenty (20) pounds Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) Preferences Bachelor’s degree Life Insurance License One (1) year of cash-handling, banking, and/or customer service experience Skills And Competencies Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Excellent relationship‑building skills Strong communication and customer focus Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location, and performance. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Minimum $46,120.20 USD Median $55,160.00 USD Incentive Pay Plans This role is eligible to participate in a commission incentive plan and a formulaic incentive plan based on performance against defined metrics and goals. Benefits Information Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Location Details Homewood Independence Plaza Location Homewood, Alabama Equal Opportunity Employer/including Disabled/Veterans #J-18808-Ljbffr