Process Leader- Shipping and Transportation

Job Description

Job Description

Day shift 6am - 6pm, 2-2-3 schedule

Process Lead – Shipping & Transportation

Summary
The Senior Process Lead serves as an advanced leadership role within the Shipping & Transportation Department at the Hebron Klosterman Bakery (KBK). Acting as both an operational lead and a mentor, this role bridges the gap between Process Lead and Supervisor. The Senior Process Lead provides daily leadership support, coaches Process Leads and loaders/shippers, and drives process improvement initiatives to strengthen safety, quality, and efficiency. This position is a key developmental step for individuals preparing for future supervisory responsibilities within Klosterman Baking Company.

Responsibilities
The Senior Process Lead job responsibilities, tasks, and key functions include but are not limited to:
• Serve as a coach and mentor for Process Leads and hourly shipping personnel.
• Provide hands-on training to new Process Leads on documentation, pre-shift meetings, trailer inspections, and shipment accuracy.
• Partner with the Warehouse/Shipping Manager and Supervisors to roll out new processes, standards, and improvement initiatives.
• Assist in daily coordination of department operations — including order fulfillment, inventory accuracy, trailer loading, and documentation compliance.
• Lead or assist with daily, weekly, and monthly inventory counts of trays, pallets, and finished goods.
• Verify BOLs, pack lists, and shipping documentation for accuracy and compliance.
• Communicate daily with Supervisors and Management regarding performance, training needs, and departmental issues.
• Collaborate with Maintenance and Quality teams to prioritize work requests and address any equipment or product quality issues impacting shipments.
• Identify and communicate improvement opportunities in safety, quality, and efficiency.
• Support cross-training and upskilling programs to increase team flexibility and bench strength.
• Participate in coaching conversations and performance follow-up with team members, escalating issues as necessary.
• Ensure all trailers are inspected, sealed, and released according to policy.
• Model Klosterman’s core leadership behaviors — safety focus, accountability, teamwork, and continuous improvement.
• Provide leadership coverage and decision-making support in the absence of a Supervisor.