Shift supervisor

Job Description

Job Description

Benefits:

• People-first, entrepreneurial culture
• Employee discounts
• Flexible schedule
• Competitive salary
• Free uniforms
• Free food & snacks
• Opportunity for advancement
• Personalized skill & career development
• Family-owned business

Overview

The Milkshake Factory isn't just a dessert shop; it's a century-old tradition of sweetness.

Founded by the Edwards family in 1914 as a small chocolate shop, our heritage is build on four generations of gourmet chocolate making and legendary hand-spun milkshakes. Now, we are bringing that Pittsburgh-born magic to the heart of Somerville, NJ, and we're looking for a Shift Supervisor Lead to grow with us.

We are looking for an ambitious, "hospitality-first" leader to serve as our Shift Supervisor.

Joining our Milkshake Factory Somerville team comes with SWEET perks:

• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert-other chocolates will never taste the same
• Become a valued member of a rapidly growing team with opportunities to grow and advance your career
• Be an important place to your local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with Milk Shake Factory as we expand our operations coast to coast and in Somerville, New Jersey!

POSITION OVERVIEW

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift

Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an

unforgettable experience for every customer.

ESSENTIAL FUNCTIONS

• Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team.
• Dive into Team Member training, providing clear feedback and coaching vibes.
• Keep the store manager in the loop on
• Team Member performance.
• Amp up the customer's love as a brand
• advocate, showing genuine enthusiasm and top-tier customer service.
• Boost those sales with your creative flair
• sampling, product recommendations, and subtle upselling moves.
• Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards. Nailed it.
• Keep that cool demeanor intact when smoothing out customer complaints.
• Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
• Dive into the retail magic, prepping the environment for promotions with
• seasonal vibes, rotating products, and killer signage.
• Cash wizardry? Check. Ensure the team follows cash management policies flawlessly.
• Safety first! Execute all tasks with a safety mindset.
• Stay on top of food safety and quality, reporting anything fishy to the store manager.
• Ready for anything? Dive into those extra duties with flair!

REQUIREMENTS

• Strong communication skills,interpersonal skills, and exceptional customer service skills

• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
• Ability to judge and appropriately react to business activity to ensure labor management
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash-handling experience
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• High school diploma or GED
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds

Compensation: $16.00 - $18.00 per hour

Why Join Us?

• Growth Path: A defined roadmap for growing your career
• You are looking for a company where you aren't just a number, but a key part of a family-owned legacy.
• Community Pulse: Be at thee center ofgrowing your career
• You are looking for a company where you aren't just a number, but a key part of a family-owned legacy.
• Community Pulse: Be at thee center of Somerville's vibrant downtown culture.
• Sweet Perks: Competitive Salary, bonus potential, and (of course) the best milkshakes in Jersey.

This role is perfect for candidates passionate about the food industry who thrive in leadership positions that combine operational oversight with guest satisfaction. We seek individuals committed to excellence in hospitality management who can inspire their team while maintaining high standards.