COURTESY CLERK

Yoke's Position

To provide a pleasant and efficient check out by actively engaging guests, ensuring they receive unparalleled hospitality and professional service.

The following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business. All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company.

• Reporting for assigned shifts on time, and on a regular basis, capable of communicating clearly and demonstrating suitable physical abilities to safely perform assigned tasks and duties, prepared to provide excellent service.
• Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include: asking guests if they need stamps or ice, chatting about Yoke's signature items, fresh board and sweet deal suggestions, or providing information on reusable bag rebates).
• Acknowledging and assisting each guest by packing purchases, delivering purchases, checking prices, or answering guests' inquiries when necessary.
• Performing routine store maintenance or cleaning when necessary.
• Bagging grocery orders.
• Carrying out grocery orders to customer's vehicle using shopping cart.
• Restocking bags and other check stand supplies.
• Retrieving shopping carts left in parking lot and cart corral.
• Returning unsold products to shelf, or properly disposes those that are unsalable.
• Mentoring new associates or associates who are new to the department or task and assuring a positive learning environment.
• Understanding and capable of using "This One's On Us" cards to "Make Our Guests Crazy About Us!"
• Participating actively in the store's accident reduction plan including: monitoring displays for trip hazards or instability, observing safe lifting techniques, and recognizing safety features and/or restrictions of all machinery, store evacuation plan, and robbery policy.
• Associates under 18 years old: Associates under 18 years old may not (nor should they be instructed to) load, operate, feed, set-up, adjust, repair, or clean the following: trash compactors, balers, meat slicers, meat saws, patty forming machines, meat grinders, meat choppers, fryers, ovens, stoves, grills, dishwashers, rounders, sheeters, bread slicer, mixers, or forklifts. Additionally, associates under 18 years old may not (nor should they be instructed to) cleanup chemical or biological spills. Biologicals include but may not be limited to: blood, feces, vomit, or mucus.

This job has no formal supervisory responsibilities; however, every Yoke's associate has a shared opportunity to be a leader on the job. The following quote exemplifies our belief in leadership for all associates:

"Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role. You are in a position of influencing other people." - Stephen Covey

To perform this job successfully, an individual must be able to perform each essential duty sufficiently. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Education and/or Experience
• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
• Language Skills
• Reads and comprehends simple instructions, short correspondence and memos. Writes simple correspondence. Communicates effectively and pleasantly with guests, vendors and fellow associates at all times.
• Mathematical Skills
• Performs mathematical skills using units of American money and weight measurement, volume.
• Reasoning Ability
• Applies common sense understanding to carry out instructions furnished in written or oral form. Manages problems involving several concrete variables in standardized situations.
• Other Qualifications
• Obtains a Washington State Minor Work authorization if working in Washington State and under 18-years-old.
• Certificates & Licenses
• Valid Driver's License or State I.D. Card
• Yoke's Provided Training
• Active Shooter
• Courtesy Skills Training levels One, Two, and Three
• Food Handler's Safety Training
• HIPAA Training
• Late Night Retail Safety Training
• Yoke's Safety Orientation Training / Active Shooter
• Yoke's Guest Service Training & Commitment
• (Optional: Hepatitis A vaccination provided by Yoke's Pharmacy)

Most positions within Yoke's require physical effort to varying degrees. As such, associates are expected to be mindful of practicing Yoke's safety standards at all times. This may include using personal protective equipment when and where required, understanding ergonomic safety, chemical hazards, safe lifting techniques, lockout/tag out procedures, and emergency protocol. All associates are required to report accidents within 24 hours.

No associate may pose a direct threat to the health and safety of self or others by willfully engaging in unsafe behaviors.

The physical demands listed below are representative of those that must be met by you to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you are regularly required to stand for prolonged periods of time, walk, use hands, fingers, handle, feel, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, taste, smell, talk, and hear.

Associate must continuously lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, you may be occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an associate may be required to perform. The Employer reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.