Medical Director/Spokesperson (Lincoln)

Position Description & Qualifications

The Centers for Medicare & Medicaid Services (CMS) Comprehensive Error Rate Testing (CERT) program plays a vital role in safeguarding the integrity of the Medicare Fee-for-Service (FFS) program by ensuring that taxpayer-funded healthcare payments are accurate, appropriate, and compliant with federal requirements. Supporting CMS’s obligations under the Payment Integrity Information Act (PIIA), the program uses statistically valid sampling and independent medical review of claims to identify improper payments and measure program performance. The insights generated through CERT enable CMS to strengthen accountability, improve healthcare delivery practices, and drive corrective actions that protect both beneficiaries and public funds. Through this work, the CERT program helps uphold transparency, stewardship, and trust in one of the nation’s most critical healthcare systems.

This position is responsible for the provision of medical insight and expertise for Medicare claims review determinations and national coverage and payment issues under the direction of the Program Director.

Accountabilities

• Interacts with medical societies, peer groups and other industry groups
• Maintains a current working knowledge of medical practice standards and guidelines and related technology
• Assists in the development of contractor policy, including necessary updating of policies, and the development of written guidelines used by the PSC CERT personnel
• Provides medical insight and expertise for the claims reviews conducted by specialty physicians and medical review specialists
• Makes claims determinations when warranted
• Collaborates with management in advising CMS on national coverage and payment issues
• Interacts with the Medical Directors at other CMS contractors to share information and coordinate contractor policy development when appropriate
• Ensures compliance of specialty physicians with PSC procedures, guidelines and quality assurance activities
• Ensures compliance with quality management system and ISO requirements
• Coordinates medical specialty educational sessions for the staff when requested
• Produces and submits required reports according to established content and guidelines
• Effectively communicates with the customer, stakeholders and employees
• Performs other projects and responsibilities as assigned by the Program Director

Skills, Knowledge, and Abilities

• Extensive knowledge of the Medicare program, particularly the coverage and payment rules of the Medicare program
• Does not hold office in any association (medical or specialty society) that promotes the interest of medical or specialty society’s participation in the Medicare program
• Excellent organization, communication, and decision-making skills
• Ability to work with others in a team environment
• Ability to work with computer programs including MS Word and Excel

Education

• Board-certified doctor of medicine or doctor of osteopathy currently licensed and has practiced medicine for at least three years No adverse actions pending or taken against him/her by the Medicare, Medicaid, or any other Federal or State programs, any other medical insurance program, or medical licensing board

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.