Community Relations Manager I

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the Community Relations Manager I:

Location: Could be based out of Lehigh Valley, PA, New York, NY, or Washington, DC

A Community Relations Manager acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication. They are essential for maintaining a cooperative, informed, and productive work environment by conducting correspondence, investigations, delivering training, and ensuring policy adherence.

• Astoundambassador to themultifamily communityand advocates for themultifamily communitywith internal stakeholders
• Negotiate renewal of 40 units & under contracts to maximize retention of currentbulk base whilemaintainingmargins
• As a key member of themultifamilyteam, provide insight into bulkcommunityin the renewal cycle
• Facilitate swift resolution to any issues that may arise at themultifamily community
• Address anycommunity-wide service problems and escalated resident issues
• Consistently communicate pertinent information to thepropertymanager
• Maintain an ongoing relationship to foster a partnering atmosphere
• Conductface-to-faceor virtual visitsof the entire propertyportfolio
• Review quarterly building scorecards with assigned portfolio
• Coordinatewith property managementall on-boarding and renewal events attheproperty
• Work to close any gaps in serviceperceptionsbetween Astound and the property
• Utilize promotional campaigns, onsiteactivitiesand internal resources to achieve established goals
• Provide training on all new and existing products and solutions
• Other duties as assigned

What You Bring to the Table:

• 2-5 years' experienceas aliaison between company and clientspreferred
• Ahigh levelof professionalism and customer service focus are critical

• Excellent verbal and written communication skills, ability to multi-task, pay strong attention to detail and thoroughfollow-upskills arerequired

• Identifytheappropriate internalresources to resolvebuilding relatedissues
• Heavily involved with internal cross-functional teams

Education:

• High school diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary:The base salary range for this position is $65,000- $75,000annually, plus opportunities for bonus,benefitsand commission, if applicable. The base pay rangerepresentsthe low and high end of the hiring range for this job.Actual pay will vary and may be above or below the range based onvarious factorsincluding but notlimited to relevant skills, experience, and capabilities.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.