Inside Sales Administrator / Sales Support Coordinator - Service - Muskego

Inside Sales Administrator / Sales Support Coordinator

Are you ready to launch your career in sales and make an impact in the construction industry by supporting customer relationships and driving new business opportunities? The Inside Sales Administrator / Sales Support Coordinator serves as a critical link between customers, outside sales representatives, and internal operations teams, supporting the growing sales team in Wisconsin. This role is based in our Muskego, Wisconsin office as part of the service team and focuses on providing day-to-day sales support while actively contributing to business development through outbound prospecting calls, lead generation, opportunity research, relationship building, and appointment scheduling.

The Inside Sales Administrator / Sales Support Coordinator works closely with the sales team and internal departments to ensure customers receive responsive, professional service and opportunities are effectively managed from initial contact through follow-up. This position is ideal for an organized, motivated, and customer-focused individual who enjoys building relationships, asking questions, uncovering opportunities, and taking ownership in a fast-paced environment. The ideal candidate is comfortable making cold calls while maintaining a professional and positive attitude.

Key Responsibilities:

• Provide day-to-day administrative support for the sales team.
• Assist with proposal preparation, quotations, and customer documentation.
• Manage sales activity tracking and reporting within CRM systems.
• Coordinate appointments, meetings, and follow-up activities for account managers.
• Support customer onboarding and account setup processes.
• Maintain organized customer records, contact information, and sales documentation.
• Conduct outbound prospecting and cold calls to potential customers both in Illinois and Wisconsin.
• Identify decision-makers and business opportunities within target markets.
• Qualify prospects and gather key information regarding facility needs and service opportunities.
• Schedule appointments and introductory meetings for outside sales representatives.
• Follow up on marketing campaigns, referrals, and inbound inquiries.
• Assist in follow ups for any open proposals or project opportunities.
• Develop and maintain prospect lists using company-provided resources and databases.
• Serve as a professional first point of contact for customers and prospects.
• Respond to customer inquiries and direct requests to the appropriate team members in a timely manner within a high-paced environment.
• Assist with customer retention initiatives and relationship-building efforts.
• Support account managers in maintaining regular contact with existing clients.
• Enter, update, and maintain accurate CRM records.
• Generate reports on prospecting activities, appointments set, pipeline activity, and sales initiatives.
• Monitor key performance indicators and provide regular updates to leadership.
• Maintain confidentiality of customer and company information.
• Assist with presentation preparation, marketing materials, and customer communications.
• Support customer events, campaigns, and outreach initiatives.
• Research target accounts and identify new business opportunities.
• Work closely with account managers, inside sales administrators, service coordinators, dispatch, and operations personnel.
• Contribute ideas that improve efficiency, customer experience, and sales performance.
• Support special projects and additional duties as assigned.

Requirements:

• High school diploma or equivalent.
• Experience in sales support, customer service, inside sales, administration, or related experience.
• Strong verbal and written communication skills.
• Comfortable making outbound cold calls.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Professional, positive, and customer-focused attitude.
• Experience in HVAC, mechanical service, construction, building services, or facility maintenance industries (Preferred)
• Familiarity with software and sales tracking tools (Preferred)
• Experience with lead generation platforms or resources (Preferred)
• Understanding of commercial service agreements and maintenance programs (Preferred)

Salary & Benefits:

Range: $55,000-$65,000 annually.

Final determination of a successful candidate's pay is based on job-related knowledge, skills, education, and experience. Helm provides a competitive compensation package that recognizes an individual's experience and qualifications combined with a benefits package to meet your needs.

As a valued member of the Helm team, your benefits package will include:

• 401K plan with discretionary company matching contributions
• Health, Vision, and Dental Insurance
• Paid Time Off
• Health Savings Account (for high deductible plan participants), Health Reimbursement Account and Flexible Spending Accounts
• Health Wellness Programs
• Certification and work-related continuing education support

Join Helm and become part of our supportive, family-like culture where hard work is recognized and rewarded. Your contributions will make a meaningful impact on our projects, ensuring every day you go home knowing you've played a vital role in our success. If you're ready to embark on a fulfilling career journey, apply now to join our dedicated team at Helm.