Principal Product Manager - Strategic Accounts

Job Description

Job Description

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

 

Principal Product Manager - Strategic Accounts THE OPPORTUNITY

The best products aren’t built in a vacuum. They’re shaped by deeply understanding customers, solving the right problems, and knowing when one great idea can become something much bigger.

As a Principal Product Manager - Strategic Accounts at Quantum Health, you’ll serve as the product partner for some of our most important enterprise clients, connecting their needs and ideas to our broader product strategy.

You’ll work directly with executive, operational, and technical stakeholders to uncover meaningful problems, co-create solutions, influence the roadmap, and help clients successfully adopt new capabilities. Just as importantly, you’ll help distinguish between a customer-specific request and an opportunity that can create value across our broader market.

If you love being close to customers, influencing product direction, and turning complex healthcare challenges into scalable solutions, we’d love to meet you.

WHERE YOU’LL WORK

Work remotely anywhere in the United States or hybrid from our Dublin, Ohio campus.

WHAT YOU’LL MAKE HAPPEN

• Be the product partner. Build trusted relationships with executive, operational, and technical stakeholders and become a go-to partner for strategic product conversations.
• Find the real problem. Lead discovery to understand what clients need, why it matters, and what underlying challenge we should actually solve.
• Influence the roadmap. Bring customer, market, and business insights into product strategy, prioritization, roadmap decisions, and outcome measurement.
• Co-create what’s next. Work directly with strategic clients to explore new ideas and determine which opportunities can become scalable, marketable product capabilities.
• Connect clients and engineering. Partner with Product, Engineering, Implementation, and Operations to translate complex needs into clear requirements and realistic solutions.
• Balance one with many. Evaluate customer-specific requests against scalability, market demand, product strategy, technical feasibility, and long-term business value.
• Drive adoption. Build stakeholder alignment, anticipate change-management needs, and help clients successfully adopt new capabilities.
• Measure the impact. Track outcomes, adoption, and client value, then bring those insights back into the product strategy to continuously improve what we build.

YOU MIGHT BE A GREAT FIT IF...

You can walk into an executive client conversation, uncover a business problem, translate it for a technical team, and still think several steps ahead about what it means for the broader product.

You bring:

• A bachelor’s degree in Business, Product Management, Healthcare Administration, Information Systems, or a related field, or equivalent practical experience.
• 8+ years of experience across product management, customer-facing product leadership, strategic consulting, healthcare technology, or related disciplines.
• A track record of building credibility with enterprise customers and executive-level stakeholders.
• Experience translating customer problems into product strategy, requirements, roadmap decisions, and measurable outcomes.
• Experience partnering closely with Product, Engineering, Implementation, and Operations to deliver complex customer-facing solutions.
• Strong product judgment and the ability to balance individual client needs with scalable product strategy.
• Exceptional communication, discovery, facilitation, stakeholder-management, and problem-solving skills.
• Strong analytical and systems-thinking capabilities, including using data to guide prioritization and decisions.
• Familiarity with healthcare data, APIs, integrations, interoperability, or other technical healthcare concepts.

BONUS POINTS IF...

• You’ve worked in health-tech, benefits navigation, payer, provider, digital health, or another healthcare environment.
• You’ve directly supported strategic, national, jumbo, or other large enterprise customers.
• You have experience leading client co-creation or design-partner programs.
• You’ve led adoption or change-management efforts tied to new product capabilities.

WHAT’S IN IT FOR YOU

• Compensation: Competitive base pay, incentive plans, and employee referral bonuses.
• Coverage: Health, vision, and dental, plus life insurance, legal and identity protection, adoption assistance, EAP resources, TelaDoc services, and more.
• Retirement: 401(k) with up to a 4% employer match and full vesting from day one.
• Balance: PTO, seven paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Up to $5,250 annually in tuition reimbursement, certification and continuing education support, paid training, and leadership development.
• Culture: A people-first environment where product, technology, and innovation help make healthcare simpler and more effective.

READY TO HELP SHAPE WHAT’S NEXT?

Here’s what you can expect from our hiring process:

Application → Assessment (if needed) → Interviews → Offer → Background Check → Start Your Career!

A FEW THINGS TO KNOW

Current Associates: Already part of the Quantum Health team? Apply internally through Lever.

Diversity, Equity & Inclusion: Quantum Health welcomes everyone. We value different backgrounds, perspectives, and experiences and are proud to be an equal opportunity employer.

Agencies: Quantum Health does not accept unsolicited resumes or outreach from third parties. A signed MSA and approval from Talent Acquisition to submit candidates for a specific requisition are required for third-party submissions to be eligible for payment.

Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing basis without requiring sponsorship.

Data & Ethics: We expect every associate to act with accountability and integrity, follow Quantum Health policies and values, and protect the sensitive information entrusted to us.

#LI-CH1
#LI-Hybrid
#LI-Remote

What’s in it for you:

• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know:

• Internal Associates: Already a Healthcare Warrior? Apply internally through Lever
• Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation:  

Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams:  

Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.

 

California Employee and Job Applicant Notice of Collection of Personal Information:

If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. 

Please review the notice here:

California Employee and Job Applicant Notice

 

Use of Technology Notice:

Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.

Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.

 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.