Sales Manager-BDC

Business Development Manager Location: Bloomington, Indiana Dealership: Royal South Toyota The Opportunity: Build Your Vision Are you a BDC Manager or other Sales Pro who has knowledge of the BDC process? Royal South Toyota is a mid‑sized, community‑focused dealership looking for a high energy leader to build our Business Development Center from the ground up. We aren't looking for a "cog in a machine" for a high‑volume factory. We need an architect—someone who can design the workflows, select the talent, and establish the culture for a brand‑new department that will serve as the heartbeat of our sales and service operations. Core Responsibilities (The “Build” Phase) Department Design: Establish the foundational processes for lead management, including response time standards, multi‑channel communication (phone, text, email), and specialized word tracks. Talent Acquisition: Recruit and hire your own initial team of BDC Representatives, focusing on quality and “customer‑first” personalities over raw volume experience. CRM Configuration: Partner with management to optimize our CRM (VinSolutions) for automated follow‑up schedules and lead distribution. Interdepartmental Handoffs: Design the “road to the sale” and service appointment workflows to ensure a seamless transition from your team to our Sales and Service Advisors. Training & Mentorship: Develop a training curriculum that empowers your team to handle objections with empathy and professional persistence. Ongoing Management (Mid‑Size Focus) Quality over Quantity: In a mid‑size environment, every lead is gold. You will monitor call quality and lead nurturing to ensure no opportunity is ever "burnt". Strategy Alignment: Hold weekly meetings with Sales and Service Managers to align BDC campaigns with Toyota national incentives and local inventory. Reporting: Track and present key metrics such as appointment show rates and lead‑to‑sold ratios to the General Manager. Qualifications Experience: Automotive Sales especially Internet Sales experience preferred. Entrepreneurial Spirit: You must be comfortable with ambiguity and have the drive to “own” the department’s success from day one. Toyota Expertise preferred but not necessary. Leadership: Ability to lead by example—you aren’t afraid to jump on the phones to show your team how it’s done. What We Offer Creative Freedom: The rare chance to build a department exactly how you believe it should run. Competitive Pay: Base salary plus a percentage of department profit. Full Benefits: Medical, dental, vision, and 401(k) with company match. Stability: We are a mid‑size, family‑oriented store that values long‑term relationships over “burn and turn” staffing. #J-18808-Ljbffr