Personal Banker

Provident Bank is seeking a Personal Banker (Float) to serve customers across multiple branch locations in the North West New Jersey Region. Position Overview As a Personal Banker, you will develop and maintain relationships with customers, provide a positive experience during every transaction, and support both sales and service functions. The role includes traveling to branches in Morristown, Denville, Morris Township, Convent Station, and others within the region as needed. Key Responsibilities Sales Meet sales referrals and cross‑selling goals by knowing the features and benefits of all products and services. Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services. Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner. Exceed customer expectations through active engagement, commitment and dedication to servicing and building relationships. Advance the Bank's Corporate Sales Program through consultative needs assessment, developing new relationships and growing a book of business. Service Identify opportunities with customers through lobby management. Assist customers with digital technologies and provide referrals to other lines of business. Maintain cost efficiency, quality of service, and adherence to sales and brand standards. Execute expectations for a positive customer service experience. Operations Ensure operational and financial safety and soundness in accordance with bank policies, compliance, and applicable laws. Leverage lobby management for risk mitigation. Verify customer identity and adhere to all compliance procedures. Assist branch management with operations as needed. Perform transactions including check cashing, withdrawals, deposits and loan payments. Prepare and complete Currency Transaction Reports and Suspicious Activity Forms. Assist in training other branch employees and support the contact center during high call volumes. Handle customer inquiries by telephone and provide safe deposit box access. Minimum Qualifications High school diploma or GED. Minimum 6 months of sales and service experience in a customer‑facing retail environment. Strong interpersonal, listening, written and verbal communication skills. Ability to work a flexible schedule based upon the needs of the business. Positive and professional demeanor with all customers and co‑workers. Strong math and analytical skills. Understand and adhere to safety and security practices. Demonstrate good relationship‑building skills. Proficient with PC and Microsoft Office and quickly learn various computer programs. Required to register as a mortgage loan originator with the NMLS prior to accepting mortgage applications. Preferred Qualifications Prior retail banking experience. Life and Health licenses to support investment program. Working Conditions Retail banking branch environment, general office conditions. Willingness to travel to other locations/branches and adapt to new job locations. May require overtime. Lifting 5–25 lbs; prolonged sitting/standing; occasional bending or stooping. Normal office noise levels; may involve travel to customers and property locations. This job description may not be all inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Pay Details Base pay: $18.41 – $23.03 per hour (actual offer may vary based on skills, experience, location, and other factors). The role is incentive eligible based on company, business, and/or individual goal achievement and performance. Benefits Paid time‑off (PTO), holiday pay, Health and Wellness benefits (Medical, Dental, Vision), Flexible and Health Savings Accounts, 401(k), disability insurance, Employee Assistance Program, Basic Life Insurance. Company‑sponsored tuition disbursement and loan repayment programs. Voluntary benefits include supplemental life, accident, critical illness, hospital indemnity, and legal plans. Equal Employment Opportunity Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. #J-18808-Ljbffr