Logan Circle Front Desk Coordinator

Studio Guide

Glowbar is seeking a Studio Guide. Responsibilities include:

• Create a safe space for clients to navigate through our modern experience
• Guide clients through check-in and retail check-out
• Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
• Provide clients with product knowledge and at-home routine suggestions
• Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions

Care for our team includes:

• Provide feedback to management on progress and challenges, paired with suggestions
• Collaborate with estheticians on opportunities to improve the experience to better support and inform clients
• Assist Management in daily studio tasks and projects
• Maintain front of studio retail inventory & operating supplies on regular intervals
• Enhance and uphold standards, policies & procedures through various means of communication
• Assist with social media on an as-needed basis
• Participate in events onsite/offsite

As a Studio Guide, you excel at and embody the below qualities:

• Dedication to helping people
• Exemplary team player
• An entrepreneurial and positive spirit
• Value honesty and integrity in the workplace
• Commitment to improving personal performance
• Professionalism and pride in your place of work
• Excellent communication skills
• Knowledge of how to market and bring existing and new clients coming back

Qualifications:

• 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
• Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
• Full-time requires 5 days of open availability, including both weekend days
• Part-time requires 3 days of open availability, including one weekend day
• Weekend only requires open availability Saturday and Sunday every week
• Must love hospitality and interacting with customers
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients
• Passion for beauty, skincare, learning and trying new things every day!

Working Conditions:

• Frequent standing, walking, and movement throughout the entire shift
• Bending, reaching, twisting, and lifting (up to 15 pounds) including merchandise, laundry, and back-of-house supplies
• Climbing up and down stairs during shift operations
• Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)
• Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas
• Performing operational tasks such as restocking, organizing supplies, and light cleaning
• Required to work weekends, evenings and holiday to support our client demand

Perks we are really proud to offer:

• Medical, dental and vision insurance largely paid for by Glowbar
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• Short and Long Term Disability Insurance
• Life Insurance
• Commuter benefits
• Accident and Critical Illness Insurance
• Employee Assistance Program (EAP)
• Annual Glowbar Membership with 2 guest passes
• Employee discounts on retail product
• Community giveback
• Friends and family discounts
• Team member referral bonuses
• Career advancement and continuing education opportunities
• Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more

Comp: $18 per hour