Contact Center Specialist

SP+ Job Opportunity SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Candidate must be available to train on all three shifts (approx. 2 weeks each shift) Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues, which include customer questions, complaints, and inquiries Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar Utilizes, monitors and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systems Makes financial decisions to protect/collect revenues and adjusts customer accounts Assists supervisors with special projects and performs miscellaneous assigned duties Manages multiple duties at a time Delivers exceptional client service via telephone Conducts detailed research and address customer inquiries Provides quality service by comprehending procedures and continued product knowledge Enters data and customer service work on a daily routine basis Prepares activity reports to track performance across our customer base Tracks issues, and ensure timely delivery of solutions from support teams Assists with financial and management accounts through processing and payment of invoices Supports office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivables, and preparation and maintenance of necessary records Completes other duties as assigned Qualifications At least 1-2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction Advanced multi-tasking, problem solving and organizational skills Ability to work in a fast-paced work environment Ability to accomplish tasks in the timeliest and efficient manner Positive attitude with productive, professional and courteous manner Superior telephone etiquette Strong written and verbal communication and interpersonal skills Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer) High School Diploma or equivalent Preferred Qualifications Flexible availability Ability to train and mentor Ability to perform specialized administrative duties required to support multiple locations Prior call center and accounts payable/receivable experience SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on click.appcast.io. We are here to assist you. Location 2645 WORLD GATEWAY PLACE US-MI-ROMULUS