Helpdesk Support Analyst

Job Description

Job Description

Tier 1 Service Desk Position - need 1-3 years of experience in service desk/help desk position and great customer service skills

Description

-Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.

-Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.

-Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.

-Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite.

-Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.

-Process decommissioning of hardware after offboarding. Assist in researching accessories and supplies.

-Responsible for managing and tracking company assets using multiple tools.

-Assist IT with project work such as enterprise-wide systems changes and software updates, writing and updating knowledgebase articles and process documents.

-Other duties as assigned.

Experience and Qualifications:

-Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints

-Excellent communication skills, both oral and written

-Strong organizational and time management skills with the ability to work independently

-Working technical knowledge of current IT protocols, operating systems, and standards

-Excellent technical knowledge of PC’s, printers and desktop hardware

-Excellent customer service skills

-Desire to learn, improve performance, and ask questions

-Ability to maintain professional demeanor under stress

-Ability to operate effectively in a team environment with both technical and non-technical team members

Skills

Windows 10, Active directory, ticketing system, servicenow, A+ Certification

Top Skills Details

Windows 10,Active directory,ticketing system

Additional Skills & Qualifications

● Associates degree in computer science, computer information systems or a related field experience may be considered in lieu of expereince

● 1-3 Years Experience in Tier 1 Service Desk role

● Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP

● Computer config and deploy

Experience Level

Intermediate Level

This is a Contract position based out of Portland, OR.

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Portland,OR.

This position is anticipated to close on Sep 25, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.