Service Sales Professional / Advisor | Weekends Off | Celina

Job Description Job Title Automotive Service Advisor / Writer Location 4075 S. Preston Rd, Celina, United States, 75009 Job Overview As a Service Sales Advisor with Christian Brothers Automotive, you are the consultative professional our guests rely on for an exceptional service experience. Your customer service is crucial in gaining trust and building lasting relationships. Service Sales Advisors must instantly connect with the customer on a consultative level to move the relationship beyond the transactional to a trusting partnership. Our advisors must be customer driven, overwhelmingly positive, strong problem solvers and consistent in follow up to provide a great experience. Responsibilities Greet every guest as a friend and make them feel comfortable Present the best solution to properly service our guest’s vehicle in a way that is easy to understand Consistently and effectively sell our services in a consultative way without jeopardizing honesty and integrity Maintain a positive attitude and team culture at all times Communicate on the phone in a clear professional manner Build long-term relationships between the store, yourself and our customers Arrange shuttles for guests as needed in a CBA branded vehicle Ensure that all services are provided and performed to proper specifications Work together as a team and assist other employees as needed Be committed to continuous improvement Have the ability to maintain a sense of urgency and focused action Exhibit high emotional intelligence to understand and overcome guest objections Other duties as assigned Qualifications Current driver’s licenses Driving record acceptable to our current insurance carrier Proficiency in Windows based computer softwareExperience in a Customer Service and Sales role Proficient in active listening, overcoming objections and closing the sale Physical Requirements Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm Being on your feet the majority of the workday (standing, walking, etc.) Occasionally lifting and carrying objects over 50 lbs. Keeping a brisk work pace in a high-volume environment EEO Statement All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices. #J-18808-Ljbffr Christian Brothers Automotive