Technology Operations Specialist, American Family Field

The opportunity


Delaware North Sportservice is hiring a Technology Operations Specialist to join our team at American Family Field in Milwaukee, Wisconsin. As a Technology Operations Specialist, you will analyze and support computer operations by controlling production applications, monitoring system resources and response time, and providing first-line support for operational problems.


Pay


Minimum - Anticipated Maximum Base Salary: $55,500 - $72,100 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .

What we offer


At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Provide IT support for retail and food and beverage point of sale systems, including hardware, software, mobile, and kiosk ordering solutions
• Maintain and troubleshoot property management systems, back-office workstations, Citrix applications, and AWS-hosted solutions
• Support network infrastructure, including wireless Internet, satellite, fiber, T1s, VOIP phones, and other communication systems
• Manage IT tools such as Confluence and ServiceNow while supporting Microsoft Active Directory, Office 365, OneDrive, and Kronos time management systems
• Troubleshoot and resolve issues across Windows 10, iOS devices, cloud-based applications, and other enterprise technology solutions

More about you

• Associate or bachelor's degree in information management, computer science, computer systems engineering, business administration, or a related field
• Minimum of 1 year of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems, including cloud architectures, server technologies, communication technologies, LANs, WANs, telephone, voice, video, and data communication systems
• Certifications in Cisco, CompTIA, ITSM, Microsoft, or PMI

Shift details


Days
Evenings
Weekends
Holidays
Events

Who we are

Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.


Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.


Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.


Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.