Wireless Retail Store Manager PATERSON | Main St 2

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand! What you’ll do in your role Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through customer care or in-store Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in-store Ensure your store meets or exceeds sales goals, overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives Find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up‑and‑coming Internet of Things (IoT) devices Make sure your store is always at its best Approaching service and sales needs with patience, honesty and empathy Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate How our ever‑expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network Why plans and services will let our customers live unlimited, feel the love, stay connected and go further How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources Build relationships with and partner with employees across channels, including business and customer service to Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment Successfully identify and handoff small business leads Develop strong peer relationships where we are all accountable for the company’s success Be willing to have a good time while providing first‑class customer experience The Ideal Candidate Will Bring Leadership Competitive drive and confidence to succeed in a fast‑paced sales environment Willingness to lead your team, sharing best practices while serving customers and providing resolutions to issues Effectiveness with operational, financial and performance management Amazing communication skills, to your team and customers Prior wireless sales experience What’s in it for you Employee Stock Ownership Program (ESOP) Competitive salary pay Bonus earnings Automatic raises when reaching attainable milestones Exciting opportunities for career advancement A culture of care & excellence Health benefits for full‑time employees What “must haves” do you need Be at least 18 years of age Wireless sales experience High school degree or GEDAbility to stand for long periods of time Ability to lift objects weighing up to 25 lbs Reliable transportation Full‑time (45 hours) availability Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! #J-18808-Ljbffr Arch Telecom