Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR) – Montpelier, VT (full-time/onsite)

Tired of always feeling like a number?
Ever wanted to work with a leadership team that has your back?
Do you wish you were valued so much by what you already bring to the table that an owner would, in turn, invest in your future and provide you with a better opportunity?

Give us a chance to show you why we are different!

At Lloyd Plumbing, Heating, Cooling, Electrical , we believe that work should be enjoyable, and that's why we're not your typical HVAC/plumbing company. We're a team of passionate professionals who love what we do, and we're looking for a Customer Service Representative to join us in creating an exciting, inclusive, and fun work environment.

Employee Perks & Benefits:

• Competitive hourly wage (weekly payroll)
• 401(K) Retirement Plan + 3% company match
• Healthcare coverage (company pays 90% employee’s medical coverage) + dental & vision
• PTO, Vacation & Sick Pay (first 0-2 years = 1 week PTO/Vacation and 40 hours sick pay)
• Paid holidays – available after 90 days of employment (includes New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas) 
• ALSO - paid birthday off!  
• Company breakfast 2x a week + free refreshments
• Company-provided uniforms
• Paid training, classes, tuition, and books with a 2-year payback agreement
• FREE Golfing at Woodbury Golf Course under our membership
• Company-sponsored training and team-building events
• Additional employee rewards/incentives (activities, parties, gatherings & more)

Key Responsibilities:

• Strong commitment to world-class customer service.
• Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand.
• Provide superior oral/written communication and the ability to convey information clearly and effectively.
• Ability to work well and quickly under pressure.
• A knack for effective time management, organization, and prioritizing.
• Execute strong decision-making, change management, and negotiation skills.
• Ensure proper, accurate job notes in the system and in databases used to communicate with customers, departments, and technicians.
• Participate in rotational after-hours call taking, remotely (1–2 weeks per month for Club Membership emergency requests).
• Build solid, productive relationships with team members and customers.
• Provide timely feedback to management on any issues or needs.

Skills/Qualifications:

• You are excited about making a difference in people's lives every day.
• You are well-groomed and maintain a neat & professional appearance.
• Strong customer service and communication skills.
• You demonstrate an excellent work ethic, team player.
• Minimum education: High School Diploma or GED.
• 1–2 years of call center experience (preferred, not required) or other previous customer service experience.
• Must be computer literate, with the ability to navigate through software applications (i.e., MS Outlook, Excel & Word).
• Previous experience working with business management software tools preferred.
• Ability to effectively handle multiple tasks in a fast-paced environment.
• Strong attention to detail and ability to work well under pressure.

Lloyd Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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