Connectivity Platform Technical Support Engineer
Gigs, Inc.
Gigs, Inc. in New York is seeking a Technical Support Engineer to serve as the technical anchor for our support operations, owning complex provisioning and API issues and guiding Tier 1 teams toward resolution. You will troubleshoot connectivity, translate findings into clear customer communications, and feed insights to Product and Engineering to improve the platform's API and dashboard; remote-friendly with NYC hub collaboration. #J-18808-Ljbffr Gigs, Inc.
- ...impacting public‑facing voice platforms, including SBC health and... ...vendor/carrier feedback · Support STIR/SHAKEN operational behaviors... ..., vendors, and internal engineering/SRE teams during incidents... ...platforms (Genesys and/or Amazon Connect Preferred Qualifications...PlatformWork at office
- ...the expectations of the modern connected traveller. That’s why we've... ...learn and clearly explain a technical product or concept Strong written... ...high-quality customer support for a technical product, or transferable... ...Zendesk and Jira (or similar platforms) Nice to have: experience in...Platform
$150k - $180k
...for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly... ...together early‑stage engineers, product builders, and... .... We’re tackling deep technical and regulatory... ...Role As a Technical Support Engineer, you will serve...PlatformWork at officeRemote workWork from homeHome office$79.47k - $105.96k
...products, we work better together. We connect with candor and care, seeking out... .... Together, we are creating the only platform that combines modern 911 infrastructure... ...world. Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal...PlatformWork at office$79.5k - $106k
...through digital solutions to support clinical trials.... ...Medidata's seamless, end-to-end platform to improve patient experiences... ...Medidata. About the Team : The Technical Support Engineer is a technical expert who... ...that benefits should connect you to the support you need...PlatformTemporary workWork at officeRemote workFlexible hours$300 per month
...performance of enterprise‑grade order management platforms? If you excel at solving complex issues,... ...health end‑to‑end, we’d love to connect with you! Remote role | Collaboration... ...regression impacts, manage feature toggles, and support UAT, blue/green, and canary release...PlatformPermanent employmentRemote workHome office$137k - $205.6k
...About Us Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies... ...’re solving firsthand. About the Role As a member of our technical support engineering team, you will be on the front lines providing world-...PlatformWork experience placement$128.4k - $165k
...vertically integrated healthcare platform that connects telehealth, diagnostics,... ...experienced operators, technical leaders, and clinicians... ...are looking for a Senior IT Engineer who will play a key role ensuring... ...server infrastructure that supports it Contribute to IT...PlatformLocal areaFlexible hours$125k - $145k
...experienced and passionate Senior IT Support Engineer to join our rapidly growing... ...and Mac fleet through MDM platforms like Iru and Intune, from... ...and troubleshoot network connectivity across our offices, keeping... ...communication with both technical and non‑technical people,...PlatformPermanent employmentFull timeTemporary workWork experience placementWork at officeFlexible hours$120k - $190k
...About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced... ...the Role: Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture‑backed startup. We...PlatformWork experience placementWork at officeHome officeFlexible hoursShift work$80k - $90k
...IT Service and Delivery Engineer Company Description At Butterfly Network,... ...stationary systems of the past to the connected, mobile, and software-enabled platforms of today. In 2018, we launched... ...responsible for guaranteeing and supporting the architecture as well as users...PlatformWork at officeImmediate startWork visaShift work2 days per week- A leading AI-native revenue platform is seeking a highly capable Technical Support Engineer to manage technical support requests. The role involves troubleshooting issues, collaborating with cross-functional teams, and ensuring a world-class experience for merchants. Candidates...Platform
- Nooks is seeking a Technical Support Engineer in the United States to help customers maximize value from our AI-driven sales platform. You will diagnose issues, guide users to solutions, and collaborate with product and engineering to prevent roadblocks. The role emphasizes...Platform
$79.47k - $105.96k
Axon Enterprise is seeking a Technical Support Engineer to support customers using the Axon 911 platform, ensuring reliability and performance. Responsibilities include troubleshooting technical issues, collaborating with internal teams, and improving support processes....Platform- About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for monitoring, triaging, and resolving customer-reported incidents, ensuring problems...Platform
$140k - $269k
...accessible to all. Figma’s platform helps teams bring ideas to... ...are looking for a Content Support Engineer to own the knowledge systems... ...Support environment for a technical SaaS product, with proficiency... ...facilitate a more personal connection, we require all candidates...PlatformMinimum wageFull timeLocal areaRemote workFlexible hours- ...infrastructure into a broader platform: running agent sandboxes at... ...and resolution of complex technical issues. Develop a deep technical... ...issues and work with the engineering team to resolve them.... ...the foundations for Technical Support Engineering best practice, with...Platform
- Join to apply for the Technical Support Engineer - US Pacific role at Etleap . Etleap was born from the frustration with how much time data wrangling... ...support for technically complex B2B software (e.g., data platforms, APIs, integration tools). Comfort operating in ambiguous...PlatformFull timeRemote work
$198k - $264k
...pioneers, CoreWeave delivers a platform of technology, tools, and... ...performance with deep technical expertise to accelerate breakthroughs... ...at the TeamThe Technical Support Engineering - Infrastructure team sits... ...ticket. The team is the connective tissue between our...PlatformPermanent employmentFull timeTemporary workCasual workWork at officeFlexible hours$30 - $120 per hour
AI/ML Lyft Senior Platform Engineer, Workday Extend & Integrations Technology At the company, our purpose is to serve and connect. We aim to achieve a culture of proactive customer‑centric... ...Warsaw office, you will primarily support our conferences. Databricks Sr....PlatformFull timeContract workPart timeInternshipWork at officeRemote workWorldwide- ...records at scale, in real time. Our platform is trusted by the 4 of the top 10... ...status updates and honest ETAs in non-technical language Build support infrastructure: define triage... ...and translate them into product or engineering priorities Train additional support...Platform
- ...Service Desk Engineer (Onsite Client Support) Location: New York City Metro Area... ...Provide onsite technical support for desktops, laptops... ...Resolve hardware, software, connectivity, and user access issues.... ...within the PSA/ticketing platform. Required Qualifications...PlatformFull timeWork at officeRelocationMonday to Friday
- ...professional skills development and technical training. The chance to be a part of... ...benefits. The Role As an Options Technology Support On-Site Engineer, you will play a critical role in... ...operation of our options trading platform. This is an exciting opportunity to work...Platform
- ...scalable science. The role Our skilled Technical Support team plays a crucial role in delivering... ...experience. As a Technical Support Engineer, you’ll leverage your technical expertise... ...complex technical problems across our platform, collaborating with engineering teams to...PlatformImmediate startRemote work
$160k - $180k
Technical support for the people building software — not a script, not a queue, and definitely... ...is hiring two senior technical support engineers to help build its support function... ...support a reason customers grow with the platform, not a concern they have to work around...PlatformFull timeWork at officeImmediate startRemote work$90k - $120k
...healthcare through seamless connectivity. Why Vim? We put... ...uses it. Vim’s platform reaches 50,000+ clinical... ...them. Own Tier 2 support end-to-end: triage, investigate... ...or by pulling in Engineering and Product at the... ...to five years in a technical support or solutions...PlatformWork at office- ...uncovering everything happening online. Our cutting‑edge platform and unique data empower over 4,300 customers worldwide, including... ...role important at Similarweb? We’re looking for a Tier 2 Technical Support Engineer to join our global Product Support team. You’ll serve as a...PlatformWork at officeRemote workWorldwide
- We're looking for a Senior Technical Support Engineer to become a technical extension of our Engineering team. This is not a traditional customer... ...Will Do Deep technical investigation Investigate complex platform, infrastructure, and API issues using logs, metrics,...PlatformRemote workFlexible hours
$130k
...mid‑level “Front Office Support” representative to... ...of customer service, technical expertise to support an... ...brokerage, or trading platform. Located within the front... ...and all members are connected. Occasionally work weekends... ...with Site Reliability Engineering practices, including...PlatformFlexible hoursWeekend work$84.9k - $188.1k
Senior VMware Virtualization Support Engineer Position Description... ...advanced operational support, platform maintenance, incident... ...position provides Tier 2/3 technical support, participates in the... ...platform health, application connectivity, performance, monitoring, backup...PlatformLocal areaDay shift
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