Program Assistant - ACTT Community Mental Health Team

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Program Assistant – ACTT Team Charlotte, NC – $17–$18/hour (based on experience). Full-Time | Monday–Friday | Benefits Eligible. Make a Difference Every Day. Join a Team That Cares. About The Role Pyramid Healthcare is seeking a compassionate, organized, and detail-oriented Program Assistant to support our Assertive Community Treatment Team (ACTT) in Charlotte, NC. This full‑time position plays a vital role in supporting a multidisciplinary team that provides community-based mental health services to individuals living with serious and persistent mental illness. Key Responsibilities As the Program Assistant, you will coordinate the daily administrative operations of the ACTT program. This position is essential to maintaining accurate documentation, ensuring regulatory compliance, supporting communication across the team, and helping deliver high-quality, person-centered care. Manage and maintain accurate client records and program documentation. Scan, upload, and archive clinical, intake, and discharge documentation. Track and monitor service authorizations, person‑centered plan updates, NC‑TOPPS submissions, chart audits, and monthly reporting requirements. Maintain internal tracking systems and notify leadership of overdue items or compliance concerns. Contact clients regarding appointments, scheduling changes, and follow‑up needs. Prepare intake packets, update program forms, and maintain office and program supplies. Provide phone and administrative coverage during staff absences, breaks, and vacations. Support ACTT team operations through effective communication and coordination. Qualifications Education High School Diploma or GED required. Associate degree or administrative certification preferred. Experience Minimum of one year of experience in a behavioral health, mental health, healthcare, or human services setting preferred. Experience working with Electronic Medical Records (EMR) systems strongly preferred. Skills & Attributes Excellent organizational and multitasking skills. Strong written and verbal communication abilities. Professional, dependable, and detail‑oriented. Ability to handle confidential information with discretion. Proficient with Microsoft Office, email, scanners, and standard office technology. Why Join Pyramid Healthcare? Monday–Friday schedule Competitive pay Comprehensive benefits package Supportive team environment Opportunities for professional growth and advancement Meaningful work that impacts lives in the community every day Pyramid CORE Values We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission. Total Rewards For Full-Time Positions Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance Paid Time Off401(k) with Company Match Tuition Reimbursement Employee Recognition Programs Referral Bonus opportunities And More! Want to know more? To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer. #J-18808-Ljbffr