Retail Assistant Manager

Job Description Job Description iSmash Roswell is a fun and exciting entertainment facility in Roswell, GA! Come join the smash crew at Roswell’s premier rage room, splatter room facility.

iSmash Roswell is looking to hire Assistant Manager! Come join the fun exciting atmosphere of working at a rage room, where people smash glass and electronics for fun or stress relief! One of the hottest new concepts around. Were quickly expanding as a company. Grow with us!

We’re looking for energetic, reliable, and customer-focused team members to join us. Team members help create an amazing guest experience by assisting customers, maintaining clean and safe environments, and helping ensure operations run smoothly.

Responsibilities:
• Assist the General Manager in realizing or exceeding determined sales plans and target metric objectives, and filling in on the GM’s days off
• Ensure consistent execution of company’s marketing and visual presentation
• Set up and arrange in-store displays to promote sales
• Train staff on how to drive sales through consistent development of product knowledge and customer service standards
• Ensure compliance with policies and procedures and report concerns to the General Manager
• Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management
• Ensure the center is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
• Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork
• Assist with hiring, onboarding, and training new team members Create and manage employee schedules based on business needs
• Help prepare for events, parties, promotions, and peak seasons communicate operational needs or issues to the General Manager
• Interact with customers who have an issue or need high-level support with a purchase or refund
• Ensure the center always remains clean and presentable
• Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork
• Assist with hiring, onboarding, and training new team members Create and manage employee schedules based on business needs
• Help prepare for events, parties, promotions, and peak seasons communicate operational needs or issues to the General Manager
• Interact with customers who have an issue or need high-level support with a purchase or refund
• Ensure the center always remains clean and presentable

Qualifications:
• Must be at least 18 years old
• Prior management experience in a retail store or entertainment center
• Strong customer service skills since this is a customer-oriented job
• Excellent leadership skills and ability to work with teams
• Good communication and interpersonal skills towards customers, staff members and store managers
• Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance
• Ability to lift heavy merchandise, walk and stand for long hours
• Outstanding sales abilities to sell items to customers
• Ability to operate basic business software programs
• Willingness to work in a fast-paced, demanding environment