Senior Rep-Revenue Cycle-Hybrid

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and  comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs. 

The Senior Revenue Cycle Rep is an experienced position within the Mayo Clinic enterprise Revenue Cycle team. This position will be responsible for ensuring accurate and appropriate actions to ensure payment integrity for Mayo Clinic services. This requires deep understanding of revenue cycle and payer policies and the ability to resolve complex issues. This position will be responsible for revenue cycle activities that require deep insight into claim processes and requiring comprehensive interpretation and understandings of payer contracts and industry standards. Incumbents must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, and attention to detail. It is expected that staff are self-motivated, self-directed and highly organized and agree to promote a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential. The position will require assertive communication with third party payer representatives and effective communication and coordination with necessary internal areas to ensure favorable outcomes for patients and the organization. In addition, the Senior Revenue Cycle Rep will take initiative to continuously learn within assigned job function to support progressive responsibility. This position will be responsible for interpreting data, drawing conclusions, review findings and provide recommendations for improvements. Maintain a growing knowledge of applicable State, Federal and local laws/regulations, correct billing and coding requirements including industry specific data such as modifiers, CPT and ICD-10 coding. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations. Consistently document within the patient accounting system all actions and encounters leveraging necessary standard codes. Participates in special projects and other duties as directed by the Supervisor.

This role requires the ability to effectively manage escalated client accounts, troubleshoot and resolve system issues, and navigate multiple websites and systems simultaneously in a fast-paced environment. The successful candidate will also support operational excellence by maintaining and updating standard operating procedures (SOPs), providing training and ongoing education to team members, and assisting with daily departmental responsibilities during staff absences. Strong organizational skills, attention to detail, and the ability to balance multiple priorities while supporting both the Client Representative and Payment Processing teams are essential for success in this position.

High School Diploma or GED and 5years of relevant healthcare, medical billing (hospital and/or professional), financial clearance or denial management experience required.

Associates degree or higher preferred.

OR 

Bachelor’s degree and 1 year of relevant healthcare, medical billing (hospital and/or professional), financial clearance or denial management experience required.

Preferred candidates will possess a strong background in accounts receivable, including experience managing aged account collections, invoicing processes, credit balance resolution, and daily cash reconciliation activities. Candidates should demonstrate excellent verbal and written communication skills, with a proven ability to provide exceptional customer service and build strong relationships with hospitals, vendors, and accounts payable departments.

Excellent written and verbal communication skills, i.e. English, including proper phone etiquette. Advanced financial and mathematical competencies are essential. Analytical, problem-solving, and decision-making skills are essential. Advanced computer/keyboarding skills. Must maintain regular and acceptable attendance; may be required to work OT.
Competence and experience with Epic is preferred. Advanced knowledge of medical billing and collections processes required. Advanced knowledge of healthcare terminology preferred. Advanced knowledge of multiple payers preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.  

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.  Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" .  Mayo Clinic participates in  E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.