Receptionist

Job Description

Job Description

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community.

Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.

GI Associates provides an excellent work-life balance and amazing benefits package including:

• No weekends
• No Holidays
• PTO & paid anniversary day
• 7% GI Associates retirement contribution & 401(k) plan
• Health, dental, vision Insurance
• Flexible spending plan
• Short- & long-term disability
• Basic & supplemental life insurance

Job Summary

The receptionist is responsible for greeting patients, verifying personal and insurance information, and scheduling appointments when necessary. The receptionist is instrumental in helping patients feel welcomed and comfortable at our offices.

Essential Duties & Responsibilities

• Ability to answer incoming calls by identifying the company, department, and self
• Answers and routes incoming calls to appropriate departments
• Greets patients and determines nature of visit
• Welcomes patients with eye contact, smile, and immediate verbal acknowledgement
• Updates and corrects information in computer and notifies business office of any changes
• Collects appropriate co-pays
• Schedules follow-up appointments appropriately
• Generates office routings
• Maintains a professional, neat, and organized workstation as patient’s first impression
• Utilizes Practice Management System and Electronic Medical Record appropriately and efficiently as related to job tasks
• Offers assistance and support pleasantly and willingly at point of service
• Obtains referrals if necessary for patients
• Maintains a well-organized waiting area
• Performs general clerical: data entry, photocopying, filing, faxing, and e-mailing
• Maintains a professional attitude at all times
• Flexible in meeting the needs of the department
• Knowledge of and compliance with HIPAA standards
• Maintains a high level of patient confidentiality
• Facilitates a harmonious work environment, whereby treating all patients and coworkers with respect and dignity
• Maintains a safe work environment
• Maintains a clean and organized workstation
• Adheres to all current and future guidelines/policies set forth in the GIA employee handbook
• Willingness and ability to travel to other GI Associates locations as needed to support operational needs
• All other duties as assigned

Minimum Requirements

• High school diploma or equivalent, required
• One year minimum customer service and/or medical office experience

Physical Requirements

• Ability to remain in a stationary, seated, position for 90% of the time, or greater, throughout the workday
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
• Speaking and hearing ability sufficient to communicate in person or over the phone/headset
• Capable of reaching overhead and bending down periodically to acquire paperwork, documents, items in desk, etc.
• Occasionally must be able to lift up to 10 pounds when moving boxes/packages inside the office

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