Mass Posting - Assistant Manager (Upstate NY)

Title: Assistant Manager
Reports to: General Manager
Pay Range: $45,000 - $55,000/annually
Location: Buffalo, Rochester, Syracuse, & Troy, NY

About Central Rock Gym

Central Rock Gym is more than a climbing gym - it's a community hub, a training ground, and a place where people discover what they're capable of.

Founded by climbers and built by passionate leaders, Central Rock Gym has grown into one of the most respected indoor climbing communities in the country. We offer world-class bouldering, top-rope and lead climbing, youth programs, fitness classes, and training spaces - but what truly sets us apart is our people and our culture.

Every Central Rock Gym location is designed to be welcoming, inclusive, and inspiring. Whether someone is touching a climbing wall for the first time or training at an elite level, they belong here. We believe climbing builds confidence, resilience, problem-solving skills, and connection - and we see those values show up both on and off the wall.

Summary:
As an Assistant Manager, you will work closely with the location's General Manager to manage day-to-day operations of your CRG location including staffing, membership, programs, events, route setting, payroll, communications, retail/rental gear, and facility maintenance; will lead by example to establish and foster a fun and welcoming environment; ensure a smooth flow of the operation and provide an outstanding CRG community experience.


Responsibilities:

• Create a positive, inclusive environment for all employees, members and guests and ensure the smooth operation of the gym.
• Assist with reporting, meeting goals, and overseeing payroll and expenditures.
• Outstanding customer service with clients.
• Assist in identifying opportunities for operational improvement, marketing strategies, and overall policy implementation while communicating these to and collaborating with corporate staff.
• Manage retail including adequate stock, accurate inventory, and new products.
• Assist in managing staffing and scheduling including hiring, performance reviews and dealing with employee issues.
• Ensure staff are trained, knowledgeable and able to support the facility.
• Ensure facilities and equipment remain clean, functioning, and high quality.
• Support incident reporting, safety reviews, and emergency situations.
• Expert in all programs and options offered at CRG.
• Assist in planning and executing location and brand events including competitions, member nights and special events.
• Maintain knowledge and understanding of climbing industry trends.
• Other duties as required.

Requirements:

• Flexible schedule - ability to work whenever necessary early mornings, nights, and Holidays.
• 2+ years climbing required.
• Ability to take initiative and make confident decisions with a strong attention to detail.
• CPR/First aid certified, a plus and CWI, AMGA, or similar certification highly desired.
• Approachable and energetic personality with ability to lead a team effectively.
• Experience with Google Suite preferred.
• Self-motivated to work, self-directed and independent as well as a Team Player.