Patient Access Representative-PerDiem-ER

Patient Access Representative

At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry.

Key Responsibilities:

• Customer Service and Patient Satisfaction
• Registration/Admitting/Discharge of Patients
• Patient Processing

Lead Patient Access Representative:

• Meets all Patient Access Representative requirements.
• Provides day to day leadership and supervision of Patient Access Representative team members, trains and orients new hire Patient Access Representatives, and works with Supervisors to provide continuous training of existing staff.
• Performs QA audits of registrations, works account checks, and responds to account denials.
• Assists with the scheduling of staff to ensure appropriate coverage.
• Participates in the interviews for hiring new staff within the unit, as well as providing feedback to the Patient Access Representative supervisors for performance evaluations.
• Identifies, supports, and manages process improvement initiatives for the team.
• Collaborates with management to assist in the day-to-day operations of the team.

Qualifications:

• Demonstrates ability to multitask, prioritize appropriately, and management time efficiently.
• Effective oral and interpersonal communication skills.
• Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner)
• Education: High School Diploma or equivalent
• Experience: Minimum of 1 year of experience working in a customer service position and/or office setting
• Certification: American Heart Association BLS

The following Departments/Clinics also require DPS Level 1 Fingerprint Clearance Card:

• 8050 Resident Clinic
• 6601 Joshua Tree Pediatrics
• 6616 Urgent Care
• 6600 Mountain Shadow Primary Care
• 6605 Golden Valley Medical Center
• 8110 Patient Access
• 6504 Physician Services Float Pool

Preferences:

Previous experience in healthcare registration, scheduling, and/or authorizations

Special Position Requirements:

Exposure Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues.

Work Requirements:

Able to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift. Able to use telephone and computer software and hardware for most of the shift (90% of the day).