Policy & Process Improvement Administrator

Policy & Process Improvement Administrator

The Policy & Process Improvement Administrator manages the bank's corporate policy lifecycle while driving process improvement initiatives across departments. This role ensures policies remain current, compliant, and aligned with operations, while identifying opportunities to improve efficiency, strengthen controls, and support regulatory readiness. This position operates as an individual contributor and serves as a key partner to Risk, Compliance, and business leaders.

Essential Duties and Responsibilities

• Maintain and administer the bank's centralized policy repository, including version control and documentation standards
• Coordinate and track annual policy reviews and approvals, including board-level policies
• Ensure policies are compliant and aligned with regulatory expectations
• Identify policy gaps and recommend improvements
• Analyze and improve departmental workflows
• Develop and support SOPs across departments
• Support audits and regulatory exams
• Track and report key metrics
• Prepare executive-level reports and presentations
• Serve as a subject matter resource for governance and process improvement
• Promote a culture of continuous improvement
• Perform other duties as assigned

Education And/Or Experience

• Bachelor's degree in Business, Finance, Risk Management, or related field preferred
• 4–8 years of banking, operations, compliance, or governance experience required
• Experience supporting regulatory exams preferred
• Experience with policy management systems preferred
• Lean or Six Sigma certification is a plus

Knowledge/Skills/Abilities

• Strong understanding of banking operations and regulatory environment
• Excellent written and verbal communication skills
• Advanced organizational and documentation abilities
• Ability to analyze processes and identify improvements
• Proficiency in Microsoft Office
• Ability to manage multiple priorities
• High attention to detail
• Strong problem-solving skills

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds occasionally
• Ability to communicate effectively in person and electronically

Working Conditions

The working conditions are generally comfortable, with minimal exposure to noise, heat, dust, and other related items. All employees are required to maintain a neat and safe work area.

* Regent Bank is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.