Server (Zionsville, IN)

Job Location

6537 Whitestown Parkway - Zionsville, IN 46077

Salary

$2.13 - $2.13 Hourly

Title

Server (Front-of-House Team Member)

Responsibilities

• Greet Guests and create a welcoming, upbeat experience.
• Excellent verbal communication and interaction skills to serve guests and create a personalized experience.
• Skill in time management and organization with excellent attention to detail, ability to take direction and execute team and company objectives.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks while ensuring quality and satisfaction.
• Check in with guests and provide attentive service throughout their visit.
• Process payments and handle transactions accurately.
• Manage conflicts, use analytical skills and emotional intelligence to recognize and solve guest problems.
• Understand RAS (Responsible Alcohol Service) procedures as defined by federal and state laws, and BWW policies and guidelines.
• Work closely with team to keep dining room running smoothly.

Qualifications

• Superior customer service and hospitality skills.
• Knowledge of proper sanitation, food safety, and security procedures.
• Knowledge of BWW food and beverage menu and ability to make suggestions to guests and up-sell.
• Knowledgeable of current marketing initiatives and upcoming events to inform guests.
• Excellent verbal communication and interaction skills to serve guests and create a personalized experience.
• Skill in time management and organization with attention to detail; ability to take direction and execute team and company objectives.
• Basic mathematical skills and ability to handle money accurately; basic knowledge of Point of Sale systems.
• Conflict management skills, analytical skills, and high degree of emotional intelligence to recognize and solve guest problems.
• Knowledge of RAS procedures and BWW policies and guidelines.
• Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment.

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures.
• Maintain pace and intensity for an extended period while engaging guests and customizing their experience.
• Be reliable, adhere to schedule, cover shifts as necessary and be on time.
• Ability to follow specific service time and guidelines while engaging guests and customizing experience.

Interaction

• Provide respect, positive encouragement, and fair treatment within the organization.
• Maintain positive working relationships with all team members and managers.
• Work as a contributing member of a team.

External Relationships

• Wow guests everyday by achieving highest satisfaction with friendly services, food, fun, and value.
• Explain menu items and terms and provide suggestions when asked.

Education & Experience

Required

• Minimum 21 years of age.
• Certification to serve alcohol as dictated by the State and BWW policy.

Preferred

• Prior experience working as a server or in a customer service role, ideally in a high-volume full-service restaurant.