Operations Manager (HVAC, Plumbing & Electrical)

Job Description

Job Description

Who We AreAt Peaden Air Conditioning, Plumbing & Electrical, we've built our reputation by delivering exceptional customer service and developing great people. As we continue to grow throughout the Florida Panhandle, we're looking for leaders who take ownership, develop winning teams, and drive operational excellence.If you're passionate about coaching technicians, improving performance, and building a culture of accountability, we'd love to meet you.The OpportunityWe're seeking an experienced Operations Manager to lead our residential HVAC operation in Tallahassee.This position is responsible for the overall performance of the HVAC service and installation departments through leadership, coaching, sales development, operational excellence, and KPI management.The ideal candidate has a strong background in residential HVAC, understands duct systems, has experience leading high-performing teams, and has worked within the Nexstar Network or similar performance-driven environment.What You'll LeadTeam LeadershipLead, coach, mentor, and develop service, installation & sales teamsHold technicians and frontline leaders accountable to company expectationsConduct ride-alongs, one-on-one coaching, and performance reviewsBuild future leaders through ongoing developmentSales PerformanceCoach technicians on presenting solutions and building customer trustImprove average ticket, close rate, maintenance conversions, and replacement opportunitiesReinforce ethical, customer-focused sales processesDevelop a high-performing sales culture without sacrificing customer experienceOperational ExcellencePartner with dispatch to maximize technician efficiency and customer satisfactionMonitor scheduling, productivity, callbacks, warranty work, and profitabilityEnsure operational consistency across all field activitiesDrive continuous process improvementTraining & DevelopmentDevelop technical training plansImprove HVAC diagnostics, ductwork knowledge, installation quality, and customer communicationSupport onboarding and development of new techniciansPromote continuous learning and professional growthKPI OwnershipMonitor and improve key operational metrics including:RevenueAverage TicketClosing PercentageMaintenance Agreement ConversionTechnician ProductivityCallback PercentageGross MarginCustomer SatisfactionEfficiencyRevenue Per TechnicianWhat Success Looks LikeRevenue and profitability consistently improveTechnicians understand their goals and performance expectationsSales performance increases through coaching-not pressureTraining produces measurable improvementStrong employee engagement and retentionHigh customer satisfaction scoresA culture built on accountability, teamwork, and continuous improvementWhat We're Looking ForRequired5+ years of residential HVAC leadership experiencePrevious Operations Manager, Service Manager, or General Manager experienceStrong residential HVAC diagnostic experienceThorough understanding of residential duct systems and airflowProven ability to lead sales-focused service teamsExperience managing KPIs and departmental financial performanceStrong coaching and leadership skillsExcellent communication and conflict resolution abilitiesValid driver's licenseAbility to pass a background check and drug screeningHighly PreferredNexstar Network experienceServiceTitan experienceMulti-department home service leadership experienceExperience leading both service and installation departmentsWhat We OfferCompetitive base salaryPerformance bonus opportunitiesCompany vehicle100% Company-Paid Employee Health InsuranceDental, Vision & Life Insurance401(k) with Company MatchPaid Time OffPaid HolidaysOngoing leadership developmentClear path toward General Manager opportunitiesJoin Our TeamIf you're an experienced HVAC leader who understands how to develop people, improve performance, and build winning teams through accountability, coaching, and operational excellence, we'd love to speak with you.