Customs Brokerage Coordinator

Responsibilities Provide customers with the highest quality service by delivering consistent customer service and resolution to ensure timely release and/or inbound or outbound movement of freight/cargo. Provide impeccable customer service. Prepare, analyze, and/or submit documentation to U.S. Customs, agents, clients to ensure compliance with applicable laws and regulations relating to customs. Anticipate, identify, and resolve problems that could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure agents exceed customer service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. Resolve billing issues, coordinate post-entry activity on the customer\'s behalf. Complete accurate data input or corrections into computer files. Perform route cause analysis as directed by the Account Administrator. Coordinate post-entry activities on the customer\'s behalf. Manage the entry verification process. Access clients\' external systems as necessary. Correspond with business partners via written, phone, or e-mail. Produce operational trend reports. Keep business partners apprised of the exception process. Pre alerts – receive and respond as needed per customer SOP. Maintain general knowledge of FedEx products and services. Interact with customers, internal staff/departments and management at all levels. Develop and maintain a strong relationship with customer\'s front-line personnel. Facilitate entry processing, as well as pre-arrival and post-arrival exception resolution. Perform other duties as assigned. Qualifications HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational skills. Inter-personal skills. Problem solving skills. Ability to handle a high volume of work and time-sensitive tasks. Ability to work independently with minimal supervision. Detail oriented. Knowledge in HTS classification and familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations and other federal requirements in the relevant area of expertise. Pay and Benefits Pay: $20.76 - $29.06 USD Hourly Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. Benefits may include health, vision, and dental insurance, retirement, and tuition reimbursement. Additional details: Monday-Friday 8:00 AM–5:00 PM. FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. FedEx Logistics will consider qualified applicants with criminal histories in a manner consistent with applicable laws. FedEx Logistics will not rely on the wage history of a prospective employee when determining wages for this role at any stage in the employment process, in accordance with applicable ordinances. #J-18808-Ljbffr FedEx Logistics