Customer Service Representative

Job Description

Job Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Professional to work at a premier client in Essex, MD. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation:
$20-$25/hour, including health benefits, vision, dental, 401(k), and long-term/short-term disability coverage.
Schedule: Mon-Fri 8am-5pm

Why you should apply to be a Customer Service Professional:
• Join a dynamic team within the warehousing and logistics industry, known for its commitment to excellence.
• Enjoy competitive compensation and comprehensive benefits that support your well-being.
• Work in a high-energy environment that values enthusiasm and proactive service.
• Benefit from opportunities for professional growth and development in a supportive workplace.

What’s a typical day as a Customer Service Professional? You’ll be:
• Managing customer inquiries and providing timely updates on shipments, inventory, and logistics, reporting directly to the Customer Service Manager.
• Ensuring accurate data entry and reporting using Excel and other tools to maintain high standards of service.
• Collaborating with warehouse and logistics teams to address customer needs efficiently and effectively.

This job might be an outstanding fit if you:
• Have 3-5 years of customer service experience, preferably within the warehousing and logistics industry.
• Possess strong attention to detail and accuracy in all tasks, with proficiency in spreadsheet tools, particularly Microsoft Excel.
• Demonstrate excellent written and verbal communication skills to effectively interact with clients and internal teams.

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Professional today!

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.