Dispatcher

Position Summary The Dispatcher is responsible for the daily dispatching and planning for the LNA private fleet and third-party carriers. Responsibilities & Expectations Safety and Compliance : Ensures that the company fleet operates within all Department of Transportation (DOT) and company guidelines. Presents a commitment to quality, service and safety, while always upholding Lhoist core values. Load Planning and Scheduling : Performs dispatching activities, including daily load planning and scheduling for the private fleet and third-party carriers. Works with the Fleet Manager regarding driver availability, drivers’ hours of service, and equipment availability. Performs data entry for customer order creation and intracompany orders. Customer Service : Interacts with internal and external customers, along with third party carriers. Proactively settles issues before they impact the customer using logical and creative problem-solving. Confirms orders for the following day by calling and/or emailing customers. Involved in total quality process and continuous improvement of customer confidence by knowing the customer’s demands for sizing, quality, and quantity in relation to inventory. Must show a customer centric mentality, with a spirit of service approach on a daily basis. Other duties as assigned. Attributes Working knowledge of DOT regulations, OSHA requirements, and fleet equipment. Excellent verbal and written communication skills. Current computer skills in Microsoft applications, SAP, and search engine online programs. Excellent problem‑solving skills. Behavioral competencies include tolerance for stress, practical learning, adaptability, multi‑tasking, teamwork, planning, and organizing. Extremely dependable; excellent attendance and complete customer focus. Ability to work Monday – Friday from 6am – 4pm, and be on call after hours (occasional evenings and every other weekend per month). Physical Demands Will be working most of the times in an office environment. Required actions include standing, walking, balancing, stooping, kneeling, reaching, talking, seeing, hearing, typing, and sitting. Ability to lift over 15 pounds as needed. Education High School Diploma, GED Equivalent. Experience Required: 3-5 years of dispatching and customer service experience. Preferred: AP experience, experience with e‑logs & GPS tracking. Benefits Lhoist North America offers a highly competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability insurance; paid vacation and sick time; an attractive 401(k) Retirement Savings Plan with generous employer match and supplemental contribution based on years of service; and educational assistance for continued learning and professional development. EEO Statement Lhoist North America is proud to be an Equal Opportunity Employer. We are committed to fostering a workplace that values inclusion, respect, and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Accommodation Requests If you need assistance completing the application process, please contact View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr