911 Call-Taker/Dispatcher - Entry Level

911 Call-Taker/Dispatcher

Central Lane 911 is recruiting 911 Call-Taker/Dispatchers! Do you have a passion for helping others, are you excited by a fast-paced working environment, and do you want to make a difference in the community? Our successful candidates will have the ability to respond quickly and appropriately to emergency and non-emergency situations, will have great attention to detail, and will provide unmatched customer service.

When hired as a Communications Specialist 1, new hires are required to complete an intensive training to become fully cross-trained and proficient in call-taking and dispatch positions at which they will become a Communications Specialist 2.

To learn more about this position, review our links below and come to our Career Night to engage with the 911 staff!

• Career Night will be held on Thursday, June 18, 2026 - The presentation will begin at 6:00 p.m. in classroom 1 at the Eugene Springfield Fire Regional Training Center (1705 W Second Ave. Eugene, OR 97402)

• 911 Call Taker/Dispatcher Position Information and Selection Process

• 911 Team Video

Application Deadline: Monday, June 22, 2026 at 5 p.m. P.T.

Accepting Online Applications Only

Salary: Communications Specialist 1 $30.27 - $33.39 Hourly* Call takers and trainees who serve as the front line, doing general intake of emergency and non-emergency calls. Communications Specialist 2 $33.39 - $42.64 Hourly* Proficient in handling the full scope of call functions (fire, police, and other emergency medical incidents). Incumbents in the Communications Specialist 1 classification are required to progress on to dispatch training and usually advance to the second level within eighteen months. Communication Specialists may earn up to an additional 20% premium pay (depending on qualifications) after three years of employment. *Please note, these hourly rates of pay reflect the cost-of-living increase that is scheduled for July 1, 2026.

Work Location: Central Lane 911 Communications Center, 1735 W 2nd Ave. Eugene, OR 97402, USA Schedule: To accommodate the emergency services needs for such a large population, Central Lane 911 operates 24 hours a day, 7 days a week, 365 days a year. That means working nights, weekends, and holidays. The workweek consists of four 10-hour shifts with three days off. The shifts look like this:

• Early Days 7:00 a.m. - 5:00 p.m.
• Late Days 11:45 a.m. - 9:45 p.m.
• Early Nights 4:45 p.m. - 2:45 a.m.
• Late Nights 9:30 p.m. - 7:30 a.m.

Benefits: The City of Eugene offers robust and competitive benefits. For more info, click the Benefits Tab, or visit this summary page as well as this benefits package page . Bilingual Pay Benefit : This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information. Living & Working in Eugene: For more information on living in Eugene, how the City of Eugene operates, and more, visit this page.

The City of Eugene is committed to a respectful work environment, and we value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply. The City of Eugene complies with the Americans with Disabilities Act of 1990 . Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at View phone number on click.appcast.io. In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.