Parts & Service Manager

Jerry's Auto Group is seeking an experienced, proactive, and hands-on Parts & Service Manager to lead and launch fixed operations at our brand-new Sioux Falls location. In this dual-leadership role, you will be directly responsible for the daily performance, profitability, and operational excellence of both the Parts and Service departments. The ideal candidate brings a well-rounded automotive background across service advising, parts counter operations, and fixed operations management. If you possess a customer-first mindset, strong business acumen, and the leadership ability to build an efficient, positive shop culture from the ground up, we want to hear from you. Key Responsibilities Service Department Leadership * Manage all daily service drive workflows, technician dispatching, and customer touch points. * Drive and monitor key performance indicators (KPIs), including technician efficiency, productivity, labor gross profit, and CSI scores. * Ensure accurate estimates, timely status updates, and smooth repair order (RO) processing. * Promptly address and resolve customer inquiries or concerns to maintain high retention and local reputation. Parts Department Management * Oversee parts inventory management, including stock levels, procurement, receipt, matrix pricing, and obsolescence control. * Collaborate closely with technicians and advisors to guarantee quick parts turnaround for active shop repairs. * Track parts department profitability, margins, and inventory turn rates. * Maintain clean, organized storage and precise inventory counts. Team Leadership & Culture * Recruit, train, mentor, and hold parts and service staff accountable to clear performance benchmarks. * Cultivate a clean, safe, efficient, and team-oriented shop environment. * Lead daily operations by example with drive, determination, accountability, and customer empathy. Financial & Facility Operations * Oversee departmental budgets, monitor expenses, and maximize gross profit across both departments. * Review daily/monthly operational reports to pinpoint bottlenecks and implement sustainable workflow solutions. * Ensure dealership compliance with safety protocols, local regulations, and company procedures. * Work directly with executive leadership to support brand growth in the Sioux Falls market. Qualifications Required: * Proven experience as an automotive Service Manager or Assistant Service Manager. * Hands-on background in service advising and parts counter/inventory operations. * In-depth understanding of automotive fixed operations and technician workflow dynamics. * Demonstrated ability to lead, mentor, and manage a technical and customer-facing team. * Strong communication, customer dispute resolution, and interpersonal skills. * Self-starter capable of operating autonomously in a newly opened facility. * Valid driver’s license with a clean, insurable driving record. Preferred: * Previous experience managing dual parts and service operations. * Proficiency in modern Dealership Management Systems (DMS) and service lane software. * Working knowledge of P&L management, forecasting, and labor matrix optimization. * ASE certifications or OEM factory certifications. * Familiarity with specialty, classic, or collector vehicle service. Work Environment & Expectations This role is based on-site at our new Sioux Falls facility. Periodic travel to Jerry's Auto Group sister locations may occur for leadership meetings, training, and operational alignment. This is an active, fast-paced management position requiring regular interaction with technicians, customers, vendors, and senior management. Compensation & Benefits * Competitive compensation plan (base salary plus performance incentives, commensurate with experience) * Comprehensive health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off (PTO) and paid holidays * Short-Term Disability and Critical Illness coverage * Accident insurance * Professional employee vehicle and parts discount program Jerry's Auto Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Jerry's Auto Group | Family Owned. Customer Driven. Since 1979.