FileNet Dev & Support Engineer

Role : FileNet Dev & Support Engineer

Work location would be Phoenix, AZ or Charlotte, NC.

• IBM FileNet 5.x Expertise w.r.t.development, configuration and operational aspects -
  • project deployment execution, IBM Filenet upgrades and production support.
  • IBM FileNet Administration, Changes, Configuration
  • Content Mass updates (using FileNet APIs)
  • IBM FileNet Vulnerabilities and Remediation
  • IBM FileNet Sweep to migrate contents
  • Integration with Storage Devices
• Oversight & execution of deployments, troubleshooting, and support activities
• Monitoring and Alerting Tools- Splunk, Appd , Prometheus, Grafana. etc.
• Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI).
• Familiarity with Object and File Storage.
• Issue Resolution, ensuring stability of the applications and platform.
• Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alerting

• across applications and platform level

• Drive group discussions about issues identified prior to, and after a deployment.
• Troubleshooting complex environment issues in a distributed environment.
• Validation of complex system/components and game planning.
• Perform Smoke Testing on deployed code/configurations to ensure success of

• deployment.

• Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to

• operational functions

• Design complex system upgrades
• Develop a long range plan designed to resolve problems and prevent them from recurring

In this role, you will:

• Participate in high level technical concepts spanning technology and business
• Drive solutions to reduce recovery time.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Support portfolio of applications across technologies.
• Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.\
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.
• Provide expert counsel to team and senior leadership, advises and mentors team when in need.
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks\
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution\
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions,

Desired Qualifications:

• Familiar with Enterprise Content Management principles and practices
• Strong verbal, written, and interpersonal communication skills
• Understanding of Cloud native technologies and concepts.
• 2+ Years experience in API or Microservices Development.
• 3 + years of experience developing or supporting IT Service Management solutions
• Ability to lead and manage to production goals, deadlines, and various metrics
• Ability to identify root-cause issues/improvement opportunities, and design approaches
• Experience with a customer service mindset and a focus on continuous improvement
• 3+ years of distributed servers platform experience
• 2+ years of application production support experience
• Experience in Ansible, Terraform, and Cloud engineering concepts etc.
• Experience in Application and Server Health Probes.