Senior Manager, Product Experimentation & Personalization

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. This role will support experimentation and personalization platforms within the Enterprise organization, enabling Capital One product managers to iterate on product features or customize experiences to the user. In this role, you will be at the forefront of transforming our organization’s digital experimentation across multiple platforms that are both customer and associate facing. You will play a key role in growing experimentation sophistication and maturity and delivering KPIs, along with the team, that are critical to Senior Leadership. Experimentation has high visibility within the organization, and you will be at the center of that initiative. Ensuring our tooling is integrated in a well-managed way with our existing platforms and systems and meets our internal customers’ needs to set up experiments easily is also a key part of this role. An important component of this role is technical proficiency and experience working with third-party vendors. We are looking for someone who thrives by enabling others across the organization to set up their experiments when they need help and has the ability to troubleshoot experimentation set-up issues when they arise. In this role, you’ll be expected to demonstrate proficiency in four key areas Human Centered You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences Business Focused You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team Technology Driven You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing Transformational Leadership You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence You’ll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates We want you if you are: Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you. Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work. Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Basic Qualifications: Bachelor’s Degree or military experience At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering Preferred Qualifications: Bachelor’s Degree in Computer Science or Engineering MBA or Master’s degree 2+ years of experience in Agile product management 3+ years of experience working directly with digital experimentation tools; such as Adobe Target, Optimizely or LaunchDarkly 3+ years of experience executing numerous experiments and facilitating experiment/personalization setup Demonstrated ability to interpret marketing or feature A/B testing results quantitatively, including how confidence levels are calculated and interpreted #J-18808-Ljbffr