Financial Access Associate / Full Time

Job Title

This position is responsible for the collection of the patient's pre-service financial obligations in a timely and accurate manner, while demonstrating excellent customer service skills and effective communication. Responsible for the accurate cash balancing of payments received. Assumes responsibility for accurate data entry and assigned clerical duties. Maintains positive customer focused service to physicians and their office staff, co-workers and other hospital departments following the organizations core behaviors.

Minimum Qualifications

Education, Certification, and/or Licensure:

1. High school diploma or equivalent (GED).

Experience:

1. Ability to maintain/update the computer competencies as required.

2. 1 year of customer service experience.

3. 1 year of clerical experience, including computer usage.

Preferred Qualifications

Education, Certification, and/or Licensure:

1. 1 year of hospital receptionist experience.

2. Familiarity with medical terminology and third-party reimbursement procedures.

Core Duties and Responsibilities

1. Ensures all patient financial responsibilities and payment opportunities are identified and discussed with the patient either prior to or immediately following rendered services. Responsible for the collection of specified amounts. Assists with the coordination of the patient's activities with the Financial Care Services Department. Receives, processes and secures cash, checks, and credit cards from patients seeking services. Prepares and issues receipts for payments. Ensures all insurance requirements are completed prior to service rendered. Files and maintains records according to hospital, departmental and regulatory requirements. Reviews records for completeness and corrects any deficiencies. Provides follow up actions on collection processes. Provides clerical functions necessary to maintain the efficient and smooth operations of the departmental and the pre-service collection process.

2. Greets and interviews patients and significant others for the purpose of collecting and discussing patient financial obligations according to the hospital guidelines. Maintains strict response time in regard to interacting with the patient to meet departmental productivity requirements. Responsible for registering in the computer system according to admission/registration guidelines, as well as all additional duties required to complete the registration process.

3. Participates in cross-training functions as directed for maximum flexibility and use of personnel.

4. Performs additional duties, as assigned.

5. Assists in the training and orientation of new staff members.

6. Maintains department equipment

7. Records and reports equipment malfunctions, including initiating service work orders.

Physical Requirements

1. Frequent sitting, standing, walking, bending, turning, and reaching/

2. Ability to lift and/or carry up to 25 pounds.

Working Environment

1. Standard office environment.

Skills and Abilities

1. Ability to attend to more than one aspect of a situation simultaneously.

2. Efficiency in processing of verbal information, either in written or spoken form is a major requirement and prerequisite of the job.

3. Some independent thought, planning or origination of options and solutions is necessary.

4. Ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.