Field Service Operations Lead - Material Handling

Job Description

Job Description

Shape the Service Experience at LiftOne

LiftOne is a fourth-generation, family-led organization built on trust, integrity, and a genuine commitment to the success of our customers and our people. As a privately held, innovation-minded company supporting the nation’s supply chain, we invest in talent, facilities, and technology to deliver reliability at scale—without losing the culture that makes us who we are. Expect competitive pay, solid benefits, and the chance to grow your career alongside a supportive team.

Day in the Life

Morning kicks off with a performance huddle—reviewing safety, quality, delivery, and cost. You’ll walk the floor (Gemba), clear roadblocks, and line up the day’s work. From there, you’ll prioritize and dispatch work orders, approve time and service documentation, and check inventory and van readiness. You’ll stop by a customer site, verify quality in the field, and coach a tech through a root-cause problem. Before the day is done, you’ll run a quick team meeting, log actions in our service platform, and identify training opportunities to help your technicians advance.

What You’ll Own

• Lead our site-level lean management cadence: daily huddles, Gemba walks, structured problem-solving, and leader standard work.
• Track SQDC metrics to elevate customer satisfaction and improve profitability.
• Facilitate technician meetings; escalate issues to the Service Manager or centralized support when needed.
• Visit customers and accompany techs periodically to verify workmanship and follow up on quality.
• Champion safety and ensure adherence to company policies and best practices.
• Approve timesheets and work orders; maintain accurate service and parts records within our platform.
• Dispatch, prioritize, and balance workload across resources to meet commitments.
• Hold standards for workmanship; ensure service vans are clean, professional, and properly stocked.
• Own the preventive maintenance (PM) program to meet company completion targets.
• Develop people: complete reviews, deliver coaching, support promotions, and handle disciplinary actions when necessary.
• Assist with staffing decisions and map out technician career paths.
• Other duties as assigned.

Leadership & Scope

This position supervises a team of technicians and plays a central role in service operations across shop and field environments.

What You Bring

• Bachelor’s degree preferred; 2–4 years of related experience/training —or an equivalent blend of education and experience.
• Documented leadership success and a track record of results.
• Strong written, verbal, listening, and presentation skills.
• Comfort solving practical problems and managing concrete variables in dynamic settings.
• Background in material handling or similar service-centric industries preferred.
• Familiarity with lean/continuous improvement practices is a plus.

Tools & Tech

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Willingness to learn and use systems such as Salesforce, SAP, and ServiceMax.

Physical & Environmental Snapshot

You’ll alternate between standing, walking, reaching, and hearing/speaking—frequently sitting as well. Expect to regularly move items up to 25 lbs. Vision needs include close, distance, peripheral, depth perception, and focus adjustment. Depending on site location, you may encounter moving mechanical equipment; occasional heights; fumes/airborne particles; outdoor weather; vibration; wet/humid areas; chemicals; extreme temperatures; and potential electrical exposure. Some environments can be loud at times.

Grow With Us

We’re committed to ongoing training and development. Success in this challenging and rewarding role can open doors to broader leadership opportunities across LiftOne.

Legal and ComplianceWe are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.