Financial Aid Advisor

Responsibilities Meeting with students and prospective students to provide information regarding costs of attendance, available financial aid options, and student loan counseling. Reviewing documentation, forms and other information provided by students to ensure accuracy and completeness, updating electronic student files appropriately based on information received, and scanning documents into Image Now. Reviewing student records to ensure any discrepant or conflicting information is appropriately resolved, and documents are updated accordingly. Reviewing ISIR data to ensure c-codes are appropriately resolved and required verification items are requested, and documenting actions or resolutions are fully in the student electronic file. Assisting students and parents with directions for requesting FSA User IDs, and online completion of FAFSAs (Free Application for Federal Student Aid), MPNs (Master Promissory Notes), and online student loan entrance and exit counseling. Providing in-person student loan counseling for those who are unable to complete online counseling. Experience Minimum of 1 year’s experience as a customer service provider in a professional environment. Demonstrated integrity and professional ethics in all aspects of the job function. Excellent communication skills through active listening and delivery of information clearly and effectively. Excellent customer service skills, with a professional, helpful, and positive demeanor. Education Bachelor’s degree from an accredited college or university is preferred. Experienced candidates will be considered without a degree provided they have more than 4 years of financial aid experience. Licenses/Certifications May not be in default on a federal student loan or owe repayment on a federal grant. EEO Statement West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates. #J-18808-Ljbffr