Engagement Manager

Are you passionate about building relationships and ensuring customer success? Are you a fast learner who is fascinated by cloud technologies? Join our prestigious team Our customer‑centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers. Shape value for our customers You will be responsible for maximizing value, retention and growth throughout the customer lifecycle. You will help build and develop customers' cloud strategies. Becoming an industry expert, delivering innovative outcomes for customers through relationships, business acumen, and operational focus. As an Engagement Manager II, you will be responsible for: Working independently as a trusted advisor for customer stakeholders to support their long‑term strategy and visions Owning the technical program management while maximizing Akamai's platform value for the customer Being the central point of contact for customers and leading the integrated account team delivering customer success Educating customers on and empowering their adoption of Akamai's products and services to support account growth Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risks Do what you love To be successful in this role you will: Have 8 years of relevant experience and a Bachelor's Degree in Computer Science or its equivalent Have relevant experience in customer‑facing technical roles within public cloud or cloud software companies Demonstrate proven ability to manage and deliver large‑scale cloud projects for enterprise customers Have solid consulting, relationship‑building, and communication skills with stakeholders at all organizational levels Possess hands‑on expertise in IaaS, Kubernetes, containers, CI/CD pipelines, or other modern cloud technologies Have program or project management experience across cross‑functional technical teams, with cloud architect certifications Be proficient in English and Mandarin (written and spoken), with solid presentation skills to explain complex technical concepts clearly Be willing to travel 25‑35% to customer offices, and cover the West Coast area (California and Seattle) Compensation Akamai is committed to fair and equitable compensation practices. For US based candidates only – the base salary for this position ranges from $119,600 - $215,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry‑leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family‑friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; eligibility requirements apply. Equal Employment Opportunity Rights Akamai Technologies is an affirmative action, equal opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status. #J-18808-Ljbffr