Receptionist

ReceptionistThe Receptionist is the first point of contact for visitors and callers to Door Controls USA. This role owns the front desk, welcoming guests, routing calls, mail, and deliveries, and controlling access to the office, so that every visitor and caller has a professional experience and quickly reaches the right person.Front Desk and Call Management• Answer, screen, and transfer incoming calls promptly, courteously, and to the correct department.• Greet, assist, and direct visitors, customers, and delivery personnel, and notify employees when their guests arrive.• Receive, sort, and deliver incoming mail and packages to the appropriate departments.Administrative Support• Manage conference room calendars and schedule meetings using Microsoft Outlook.• Scan documents, perform online research, and provide administrative support to other departments as assigned.• Assist with coordinating company employee fundraisers.Safety, Quality, and Continuous Improvement• Maintain office security by following safety procedures and controlling visitor access through the reception desk.• Keep the reception area organized and presentable, and recommend improvements to front desk processesCall handling - Calls answered within three rings and routed to the correct person or departmentVisitor experience - Every visitor greeted promptly, signed in per security procedures, and their host notified on arrivalMail and package distribution - Mail and packages delivered to departments the same business day they are receivedEducation:High school diploma or equivalentExperience:Two or more years of administrative support experience, including proven experience as a receptionistKnowledge and Skills:Proficiency in Microsoft Office (Outlook calendar, Word, Excel); efficient internet navigation; hands-on experience with office equipment such as printers, copiers, and postage meters; excellent verbal, written, interpersonal, and customer service skills; strong organization, attention to detail, and time management with a proven ability to meet deadlines; ability to manage multiple tasks independently in a fast-paced, at times stressful environment; ability to maintain confidentialityAbility to sit at a desk and work on a computer for prolonged periods.Ability to lift and carry up to 15 pounds occasionally, such as mail and packages.Ability to communicate clearly in person and by phone.Office environment at the front reception desk; fast-paced and at times stressful.Standard weekday business hours; little to no travel.This job description summarizes the general nature and level of work expected. It is not intended to include every duty, responsibility, or qualification. Door Controls USA may revise responsibilities or assign additional duties based on business needs. This document does not create a contract of employment or alter the at will employment relationship, where applicable.