Sr Estimator

Estimator II

The Estimator II provides accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement/purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.

Essential Responsibilities:

• Performs basic estimation duties based on compiled information from Mobile Technicians and Customers
• Monitors repair status, completion timelines, and customer communications related to approved estimates
• Keeps records of repair details and completes necessary paperwork
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
• Develops positive working relationships with Estimation team members, internal stakeholders and customers
• Providing excellent customer service for all internal and external customer calls
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company
• Review, revise existing and generate additional repair estimates at customers request and specifications
• Follows job related duties as directed by manager
• Collect miscellaneous information and parts pricing from various manufacturers and vendors
• Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
• Assists with other duties and special projects as assigned

Required Qualifications:

High School Diploma/GED and 3 years' experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 1 years' experience. Minimum High School diploma or GED required Ability to deliver high levels of customer service and communication capabilities Proficient oral and written communication is mandatory

Knowledge/Skills/Abilities:

• Must be bilingual and fluent in both English and Spanish.
• Previous experience in an automotive mechanic/technician role with clear understanding of automotive repair and related parts.
• Strong communication skills (written, verbal and phone) and customer service skills
• Experience with (MS Office, emails, typing, etc.)/ software navigation capabilities to generate repair estimates
• Has a sense of urgency daily; is action oriented; acting with a minimum of planning
• Ability to work effectively in a face paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environments
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Maintains professional but friendly demeanor
• Demonstrates interpersonal and customer service skills
• Strong communication skills able to communicate clearly and effectively with the ability to effectively interact with all levels within the organization and customers
• Excellent organizational skills with exceptional follow-through
• Excellent prioritization skills with strong attention to detail
• Ability to handle multiple projects in a fast-paced environment

Preferred Qualifications:

Experience as an Estimator in a diesel vehicle service department or dealership environment preferred Proficiency with Mitchell One or similar systems

Drug Testing: To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits: Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.