Field Service Technician

Field Service TechnicianThiscommiResponsibilitiesProvide field service support for industrial automation systems in packaging and material handling environments, including installation, startup, troubleshooting, and maintenance.Participate in customer pre-consultation activities, including site readiness preparation and startup monitoring to ensure successful equipment installation and operation.Join conference calls with sales, project management, and customers to prepare for upcoming installations and service work.Coordinate equipment and system installations and follow through with customers to confirm proper function and performance of installed systems.Calibrate HMIs, meters, timers, temperature seal times, and related parameters, adjusting settings as required during service or startup according to manufacturer documentation.Train operators and maintenance personnel using established training outlines to ensure they can safely and effectively operate and maintain equipment.Perform routine and preventive maintenance on electromechanical equipment to maximize uptime and extend equipment life.Provide phone-based and on-site technical support to customers, responding to issues and questions in a timely and professional manner.Diagnose causes of operating errors and implement corrective actions to restore proper system performance.Conduct equipment inspections and advise customers on methods to minimize downtime, interruptions, and unplanned maintenance.Complete detailed service reports upon completion of service and support tasks and follow through on next steps to ensure long-term equipment performance.Maintain up-to-date knowledge of product functions, applications, and system capabilities across the equipment portfolio.Observe and follow all safety rules and procedures, and properly maintain tools, test equipment, and supplies.Help maintain and control parts inventory and service tool inventory to support efficient field operations.Assist in the quote process for jobs as requested by the sales team, providing technical input and scope clarification.Contribute to the creation of short instructional videos and written machinery documentation for customer applications.Collaborate with other technicians in both team and individual settings, supporting new associates and sharing technical knowledge.Perform other related duties as needed to enhance personal competence and support the broader technical team.Essential SkillsAssociate degree in a technical field or equivalent education, plus 35 years of experience in a related field, or an equivalent combination of education and experience preferred.Minimum of 2 years of experience supporting industrial automation systems, preferably in packaging or material handling environments.Strong troubleshooting skills for mechanical and electrical systems in field service settings.Hands-on experience working with electromechanical equipment such as pneumatics, electric motors, stepper motors and drives, variable frequency drives (VFDs), and positive drive gearing.Ability to work with peripheral devices to PLCs, including sensors, cameras, vision systems, pressure sensors, dimensioners, and fiber optics.Experience with ecommerce packaging equipment, including tapers, print-and-apply labelers, bagging equipment, printers, and conveyance systems.Capability to calibrate and adjust HMIs, meters, timers, temperature seal times, and similar control parameters based on manufacturer manuals.Strong customer service and communication skills for conducting pre-consultations, training, and ongoing support.Ability to write clear service reports and documentation describing work performed and follow-up actions.Comfort with extensive travel (approximately 70%) and working independently in the field.Reliable high-speed internet connection and ability to maintain a quiet, dedicated workspace when working from home.Additional Skills & QualificationsExperience in packaging or material handling environments, particularly with automated ecommerce packaging systems.Background in field service roles involving installation, commissioning, and preventive maintenance of industrial equipment.Ability to train operators and maintenance staff using structured outlines and visual or written materials.Familiarity with creating short instructional videos and machinery documentation for customers.Willingness to assist in job quoting processes and collaborate closely with sales and project management teams.Strong organizational skills for managing parts inventory, tools, travel schedules, and service documentation.Interest in professional growth, with the potential to advance into lead technician roles over time.Openness to ongoing learning; proficiency across the full equipment portfolio may take 18 months or longer, and the role includes continuous coaching and development.Work EnvironmentThis is a fully remote, first-shift position based near a major airport to facilitate frequent travel. Travel time is paid door-to-door, including mileage, drive time, flights, layovers, and related expenses, with all travel costs covered. You may use either a company-provided credit card or a personal card for expenses; any rewards or points earned from airlines, hotels, and rental cars remain yours for personal use. The typical schedule is Monday through Friday with flexibility in hours, and travel is primarily on weekdays. Overnight stays are standard during travel, with longer installations often requiring multiple weeks in the field, while shorter preventive maintenance trips may involve only a few days of travel in a given week. Over time, you will rotate into an on-call schedule and work occasional Saturdays and Sundays approximately every 89 weeks. Work is performed on a mix of individual and team-based assignments: you will initially work in a team environment until you are fully acclimated to the equipment, after which you will handle preventive maintenance and smaller jobs independently. The technical environment includes electromechanical equipment such as pneumatics, electric motors, steppers and drives, VFDs, positive drive gearing, and a variety of peripheral devices to PLCs including sensors, cameras, vision systems, pressure sensors, dimensioners, and fiber optics. You will also work extensively with ecommerce packaging equipment such as tapers, print-and-apply systems, bagging machines, printers, and conveyance systems. The culture emphasizes collaboration, with a robust team of experienced technicians who actively support new associates through coaching, knowledge sharing, and ongoing training to help them become proficient across the full equipment portfolio. Attire is typically practical and appropriate for industrial environments and customer-facing field service work.Job Type & LocationThis is a Contract to Hire position based out of Orlando, FL.Pay and BenefitsThe pay range for this position is $30.00 - $35.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability