Lead Massage Therapist and Esthetician

Job Description

Job Description

Position: Lead Dual Massage Therapist & Esthetician | Lead Service Provider 
Department: Stein Eriksen Lodge Spa, Silver Aspen, and Le Spa
Reports To: Spa Director 
Setting: Luxury 5-Star Spa
Employment Type: Full-Time

For those who seek the best, there's only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters. 

Position Overview

We are seeking an experienced, polished, and service-driven Lead Massage Therapist & Esthetician to join our luxury 5-star spa team. This leadership position combines advanced hands-on expertise with a commitment to exceptional guest experiences, team mentorship, and operational excellence across three luxury spa properties, encompassing a team of 25+ providers and 27 treatment rooms.

The ideal candidate is a highly skilled licensed professional who embodies luxury hospitality, maintains impeccable treatment standards, and serves as a role model for therapists and estheticians. The Lead will help create a tranquil, elevated environment where every guest feels personally cared for and leaves feeling restored, renewed, and valued.

Key Responsibilities

Guest Experience & Treatment Excellence

• Deliver exceptional massage, esthetic, and nail services tailored to each guest's individual needs, preferences, and wellness goals.
• Perform a range of advanced massage modalities and customized facial and body treatments in accordance with spa standards.
• Conduct professional consultations and make appropriate treatment, home-care, and wellness recommendations.
• Maintain exceptional standards of draping, sanitation, professionalism, guest privacy, and treatment-room presentation.
• Create a warm, personalized, and discreet experience consistent with 5-star hospitality expectations.
• Anticipate guest needs and consistently exceed expectations through thoughtful service and attention to detail.
• Build strong guest relationships while maintaining appropriate professional boundaries.

Leadership & Team Development

• Serve as a role model and resource for all service providers.
• Mentor and support team members in treatment techniques, guest service, product knowledge, and professional standards.
• Assist management in vetting, interviewing new hires for massage, esthetics, and nails.
• Assist with onboarding, training, coaching, and continuing education for spa team members. Assign treatment rooms daily.
• Help maintain consistency in treatment protocols and service standards across the spa. Serve as a mentor and first point of contact for providers seeking clarification, guidance, or support.
• Assist management in enforcing rules and solving disputes.
• Provide constructive feedback and communicate team opportunities to the Spa Director.
• Create room schedules and booking order biannually in collaboration with spa management.
• Promote a positive, collaborative, and professional cohesive team culture.

Spa Operations

• Support the Spa Director with daily spa operations as needed.
• Assist with maintaining treatment protocols, service menus, treatment timing, and quality standards.
• Support the introduction and testing of new products and tools in collaboration with management and vendors.
• Monitor treatment rooms, supplies, linens, equipment, and product inventory and communicate replenishment needs. Monthly counting of all inventory products used in the treatment areas. Quarterly inventory counting for all treatment linens.
• Ensure all services are performed in accordance with applicable licensing, sanitation, safety, and spa policies/protocols.
• Assist in maintaining a pristine, serene, and luxury-level spa environment.
• Report maintenance issues promptly to engineering and follow up as needed to ensure resolution.
• Identify spa upkeep or improvement needs and communicate them professionally to management.
• Support opening and closing procedures and other operational responsibilities as assigned.

Sales & Revenue Support

• Confidently educate guests about appropriate enhancements, retail products, and future treatments without compromising the guest experience.
• Support spa revenue goals through authentic, needs-based recommendations.
• Encourage rebooking and long-term guest relationships.
• Maintain strong knowledge of all spa services, products, packages, and promotions.

Qualifications

• Current state license(s) required for massage therapy and esthetics, as applicable.
• Minimum 3–5 years of professional experience in a luxury spa, resort spa, hotel spa, or comparable high-end environment preferred.
• Forbes Five-Star Standards experience preferred.
• Previous lead, senior therapist, trainer, or supervisory experience strongly preferred.
• Advanced knowledge of massage modalities, facial treatments, body treatments, nail services, and spa protocols.
• Strong knowledge of anatomy, physiology, contraindications, sanitation, and professional treatment practices.
• Exceptional communication, interpersonal, and guest-service skills.
• Professional appearance and demeanor consistent with a luxury hospitality environment.
• Ability to work independently while contributing positively to a collaborative team.
• Strong organizational skills and attention to detail.
• Ability to maintain composure, discretion, and professionalism in a fast-paced luxury environment.
• Flexibility to work evenings, weekends, holidays, and varying schedules based on spa business needs.

Ideal Candidate is:

• Passionate about wellness, beauty, and exceptional hospitality.
• Confident, warm, discreet, and naturally attentive to guest needs.
• A technically accomplished massage therapist and esthetician.
• A respected peer who enjoys mentoring and developing others.
• Comfortable working with discerning, high-profile, and repeat clientele.
• Knowledgeable about luxury skincare, wellness trends, and elevated spa experiences.
• Sales-minded without being overly transactional.
• Committed to continuous learning and professional development.
• Dedicated to creating memorable experiences that reflect the highest standards of a 5-star spa.

Physical Requirements

• Ability to perform massage and esthetic treatments for extended periods.
• Ability to stand, walk, bend, reach, kneel, and maintain appropriate body mechanics throughout the workday.
• Ability to safely lift and carry supplies and equipment as required.
• Ability to maintain the physical stamina necessary for a treatment-based role.

Performance Standards

Success in this position will be measured by exceptional guest satisfaction, treatment quality, adherence to luxury service standards, positive team leadership, professional development of team members, operational consistency, retail and rebooking performance, and contribution to the overall reputation and success of the spa.

Our Commitment: We are committed to providing an elevated environment where wellness, hospitality, professionalism, and genuine care come together to create an exceptional experience for every guest.

Stein Collection offers:

• Paid training time and programs.
• Chef prepared meals daily in our cafeteria, at no cost to you.
• On site heated garage for employee parking -a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort.
• Weekly raffles for tickets to events such as the Utah Jazz, Utah Mammoth, Real Salt Lake and Salt Lake Bees.
• Monthly team member appreciation events and recognition programs.
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available.

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.