Program Support Assistant

Job Title

Program Support Assistant

Duties

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Major duties include, but are not limited to:

• Develops reporting procedures, sampling techniques, and measurements at various points in the operational and patient flow processes to identify problem areas or inherent weaknesses in work processes, procedures, information systems, and content.
• Develops indicators to provide objective evidence of the effectiveness of quality procedures and controls.
• Identifies operational activities that meet, exceed or fail to meet established criteria.
• Uses standard qualitative and quantitative measurement techniques to report on status of assigned subject areas.
• Investigates and analyzes adverse quality trends or conditions and initiates corrective action.
• Monitors qualitative and quantitative measurements for performance measurements that apply to the MSL.
• Identifies areas requiring further analysis. Recommends approach to Administrative Officer.
• Assists management in developing programs to ensure that quality provisions are planned, developed and implemented to identify, prevent and correct unsatisfactory conditions and elements which influence the regulatory correctness and responsiveness of transactions and services.
• Reviews and assists management in writing policies and procedures that relate to the MSL.
• Develops training materials, presentations and information packages for the MSL.
• Based on samples or guidance from senior staff, develops materials to convey program information to target audience.
• Designs studies, training programs, and organizational strategies for identifying opportunities to improve customer service and operational policies.
• Identifies steps for improvement of processes that might be opportunities for applying standardization across the MSL. This may include facilities, fiscal, education, personnel, or any other administrative area within the MSL.
• Performs other related duties as assigned.

Work Schedule: Monday - Friday/ 8:00 a.m. to 4:30 p.m

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD13548A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized