Patient Access Representative III - Outpatient Clinic

Job Title

Position Summary Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services. This position is responsible for collecting proper demographic and financial data to insure hospital bill is paid by a third party payer or the patient, in addition to verifying insurance eligibility, referral coordination, and securing authorization. Acts as primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

High School or Equivalent (GED) or higher is required. Associate Degree: preferred. Bachelors Degree: preferred. 2 to 4 years of Registration, Scheduling and Insurance Authorization experience within a healthcare setting is required. 5 years of customer service experience is required. Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required. Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel). Preferred Experience with EPIC and medical office workflows. Insurance Verification Experience.

Other Information

Full time position. Weekday shifts from 0800 to 1630, days will vary.

About ECU Health Bertie Hospital

ECU Health Bertie Hospital is a state-of-the-art, 6-bed critical access hospital in Windsor. It is closely affiliated with ECU Health Medical Center and the telemedicine resources of The Brody School of Medicine at East Carolina University. The hospital offers high quality surgical, emergency and diagnostic services, as well as specialty and primary care clinics.

General Statement It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.