Front Entrance Host | AVA Coconut Grove

Job Description

Job Description

POSITION OVERVIEW

As a guest arrival ambassador, you will create an exceptional first impression by warmly welcoming guests at the front door, managing the flow of arrivals, and providing information regarding reservations, wait times, and venue offerings. This highly visible doorperson role ensures a seamless, elevated guest experience while maintaining a polished and inviting entrance environment. The ideal candidate for the front entrance host is service-driven, professional, and passionate about delivering luxury hospitality from the moment guests arrive through their departure.

WHO ARE WE?

Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.

YOUR ROLE

• Warmly welcome and assist guests upon arrival, providing directions, information, and personalized service.
• Manage guest entry, including reservations, waitlists, identification verification, and adherence to venue policies.
• Uphold and professionally enforce Riviera Dining Group's Smart Dress Code standards.
• Coordinate guest flow and traffic management during high-volume service periods.
• Accurately communicate wait times and maintain reservation and seating systems.
• Collaborate with Hosts, Hostesses, and restaurant leadership to optimize seating availability and guest experience.
• Identify opportunities to enhance the guest experience through upselling premium offerings, including bar seating and bottle service.
• Provide attentive service to guests requiring additional accommodations, including children, elderly guests, and individuals with special needs.
• Maintain a clean, organized, and welcoming entrance area that reflects the standards of the brand.
• Thank and acknowledge guests upon departure, creating a memorable final impression.

This is not an exhaustive list of job responsibilities.

REQUIREMENTS

• Previous experience in a high-volume restaurant, hospitality, guest services, host, hostess, concierge, or customer-facing role preferred.
• Strong understanding of restaurant operations, reservation systems, and hospitality etiquette.
• Exceptional customer service, communication, and interpersonal skills.
• Ability to multitask and remain composed in a fast-paced, high-energy environment.
• Strong organizational skills and attention to detail.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and work both indoors and outdoors as business needs require.
• Professional appearance, positive attitude, and commitment to delivering exceptional guest experiences.