Principal Software Engineer- GenAI

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.


WHO WE ARE:


Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.


Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.


We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.


If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"!


To learn more about us, visit and follow us on our social channels for the latest information - LinkedIn and Twitter.


Duck Creek is a flexible-first company, and that remains core to how we work. As part of our Flying Together initiative, we're taking a more intentional approach to how teams come together, while continuing to support flexibility in day-to-day work. We're focusing hiring in designated locations, including our existing offices and key growth areas such as Boston, MA, Columbia, SC, Bolivar, MO, and the Bay Area, CA, where we are building stronger team presence and connection.

We believe in bringing teams together for meaningful, in-person collaboration moments. Candidates should be within a reasonable distance of one of these locations and open to participating in those moments as guided by their team and leader. Expectations for in-person time will be shaped by the team and leader and will continue to evolve over time.

TITLE : Principal Software Engineer - GenAI


WHAT YOU'LL DO:


As a Principal Software Engineer on the GenAI team, you will drive the technical vision and execution of advanced AI-powered solutions across multiple initiatives. You will design and implement scalable, secure, and high-performing systems that leverage large language models (LLMs), retrieval-augmented generation (RAG), and AI-driven services. This role requires deep technical expertise, hands-on coding, and the ability to align multiple engineering teams toward a shared vision.

• Lead technical strategy for GenAI-based products and platforms, ensuring alignment with enterprise architecture and business goals.

• Own the design and implementation of the AI orchestration runtime, including agent workflows, context assembly, tool invocation, policy enforcement, and execution control.
• Build platform-level capabilities for observability, evaluation, auditability, and cost management across AI workloads.

• Design and implement core AI services, including model orchestration, inference pipelines, and standardized prompt and configuration patterns.
• Collaborate with data scientists and ML engineers to integrate LLMs and fine-tuned models into production systems.
• Enable product teams to deliver AI capabilities without reinventing orchestration, governance, or runtime infrastructure.

• Architect and deliver solutions for high-complexity Agile stories across multiple domains, ensuring scalability and resilience.

• Mentor and guide engineers on modern AI development practices, including distributed systems, model deployment, and performance optimization.

• Ensure compliance and security in AI solutions, including data privacy, responsible AI principles, and model governance.

• Debug and resolve complex issues in distributed AI systems, ensuring minimal downtime and high availability.

• Champion CI/CD and MLOps practices for continuous delivery of AI features and models.

• Participate in hiring and talent development for the GenAI team.

WHAT YOU'VE DONE:

• Bachelor's degree, or higher education level, or its foreign equivalent, in Computer Science, Computer Information Sciences, and/or related field

• Total Work Experience: 7+ years (software development), 5+ years of strategic leadership experience
• Expertise in AI/ML systems: LLM integration, RAG pipelines, vector databases, and prompting strategies
• Experience with LLM evaluation frameworks (e.g., RAGAS, LangSmith evaluations, custom benchmarks)
• Hands-on experience with agent frameworks, workflow orchestration, and LLM runtime systems (e.g., LangGraph, Agent Development Kit, Agent Framework, or similar), including tool use, memory, evaluation, and governance

SPECIALIZED KNOWLEDGE, SKILLS, AND/OR ABILITIES:

• Expert of scalable, resilient, modern, cloud-native microservice development with Java, .NET, Python, or Typescript

• Excels in the ability to lead, teach, and guide modern software-development practices across Product Development, operating independently with guidance
• Experience building monitoring, alerting, and observability for maintaining high customer SLAs for SaaS delivered products
• Experience in regulated industries (financial services, insurance, healthcare) preferred
• Experience with CQRS, event-driven architecture, and Kafka
• Experience with Terraform/Ansible or other IaC platforms
• Experience with cost controls and usage attribution of model execution
• Knowledge of data security, compliance, and responsible AI principles
• Experience in Cloud platforms and cloud-native architectures, including Serverless
• Proven experience building multi-agent systems with planning, tool calling, and state management
• Expert with CI/CD to deliver software enhancements to customers with full automation
• Expert in distributed software patterns, such as DDD, microservices, serverless, and event-driven architecture

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:


Travel: 0-10%


Work Authorization: Legally authorized to work in the country of job location.


The Company does not sponsor visa petitions for this position.


Duck Creek Technologies supports a flexible-first work environment and has employees throughout the United States. Based on a fair and equitable compensation philosophy, we have five (5) United States pay markets based on regional validated survey market data. The expected salary range for this position is between $136,100 and $219,600. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law.


We also offer a competitive benefits package that includes:


•Flexible work environment


•Medical, dental, vision, life and disability insurance


•401(k) Retirement Plan


•Flexible Spending & Health Savings Account


•Paid holidays, vacation, and volunteer time


•Employee assistance program and other benefits.


The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified.


WHAT WE STAND FOR:


Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants - to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.


We strive to be an example to the world of inclusion, diversity, and equity in all things - where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.


To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit:


Please let us know if you encounter accessibility barriers with our web content by sending an email to View email address on click.appcast.io.


Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.


Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.


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