Service Manager

Overview At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front‑end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role drives store sales, team‑member recruitment, engagement, and retention, and provides robust customer advocacy through strong, dynamic leadership focused on customers and team members. The Service Manager proactively prepares work schedules, trains team members, and helps achieve store goals related to sales, labor, margins, and shrink. Responsibilities Positively shape the culture in the store by modeling leadership behaviors aligned to Sprouts values. Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store. Demonstrate product knowledge when assisting customers and working with team members. Listen to and resolve customer complaints in compliance with company standards. Champion the activity and results surrounding the customer service surveys and portal. Consistently demonstrate a positive attitude, leadership, organization, time‑management skills, willingness to learn new products, and help educate customers. Communicate standards, expectations, policy changes, and product knowledge to team members. Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs. Organize in‑store hiring events, interviews, and build a candidate pipeline in partnership with the Region Talent Advisor Specialist. Responsible for hourly team‑member staffing, scheduling, training, and development, as well as managing discipline and performance appraisals for areas of responsibility. Celebrate store successes and identify/address opportunities for improvement. Oversee the Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers. Lead front‑end operations, ensure department records and cash handling/accounting comply with legal and company policies and procedures. Manage team‑member concerns and conflict through proactive and clear discussions. Facilitate career‑development conversations in the store and support movement across the organization in stores, store support, and distribution centers. Communicate sales‑promotion information to cashier team to ensure proper execution and customer satisfaction. Provide and receive constructive feedback and direction for effective communication and collaboration with others. Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage). Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights‑and‑measures standards. Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases. Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations. Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates. Help build and maintain displays on the sales floor, compliant with company programs and standards. Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices. Communicate temperature failures of cases, shelves, and storage areas to the Store Manager. Confidently and effectively address emergencies, crises, equipment failures, and resolve any issue that may crop up. Flexible to perform other related duties as assigned. Qualifications Be at least 21 years of age. Have a high school diploma or equivalent. A degree in business management, marketing, retailing, communications, advertising, or related field preferred. Have demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising. Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution‑focused decisiveness. Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human‑resources software. Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays. Able to lift 60 pounds between 15 inches and 70 inches above the ground; heavier items occasionally. Pushing and pulling racks and U‑boats of merchandise is common throughout a typical day. Push and pull force required ranges from 80 pounds to 100 pounds. Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally. Wear PPE consistent with the task assignment, including but not limited to non‑slip, closed‑toe shoes, long pants, and gloves (latex or cut‑resistant). Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks. Benefits Competitive pay. Sick time plan that you can use to support your or your immediate family’s health. Vacation accrual plan. Opportunities for career growth. 15% discount for you and one other family member in your household on all purchases made at Sprouts. Flexible schedules. Employee Assistance Program (EAP). 401(k) retirement savings plan with a generous company match. Company‑paid life insurance. Contests and appreciation events throughout the year full of prizes, food, and fun. Additional Benefits (Eligibility May Apply) Bonus based on company and/or individual performance. Affordable benefit coverage, including medical, dental, and vision. Health Savings Account with company match. Pre‑tax Flexible Spending Accounts for healthcare and dependent care. Company‑paid short‑term disability coverage. Paid parental leave for both mothers and fathers. Paid holidays. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary. Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance. California residents: We collect information in accordance with California law, please see here for more information. #J-18808-Ljbffr